Installation guide
Quadro Manual II: Administrator's Guide Administrator's Menus
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.1.x) 43
afterwards. It can be the same as the caller’s address or can be different. When system accepts the call back settings, the corresponding entry will
be logged to the Authorized Phones Database.
PSTN caller will be disconnected from the Quadro’s Auto Attendant and the defined Call Back destination will receive a call from the Quadro in the
next 45 seconds (if FXO line is available on the Quadro, network connectivity is fine and destination is reachable) if the detected PSTN caller
address corresponds to the one applied by the caller (i.e. caller hasn’t changed the detected caller address) or if caller address is not detected at all
(due to system configuration problems or CO peculiarity). Otherwise, system will send a call back to the specified callback destination only if call
arrives from the address logged in the Authorized Phones Database. Answering the incoming call, PSTN caller will be connected to the Quadro’s
Auto Attendant.
Being registered in the Authorized Phones Database once (by means of Permanent Call Back service or from the Quadro’s Web Management),
PSTN caller is able to use Instant Call Back service, i.e. next time when calling from the same PSTN number to the Quadro and hanging up after
the second ring, the system will call the defined Call Back destination since the number is already registered in the Authorized Phones Database on
the Quadro.
Upload Universal Extension Recordings
The Upload Universal Extension Recordings are to be defined by the Quadro administrator, will stand instead of the default voice messages for all
extensions on the Quadro and will be used when no custom messages has been uploaded or recorded.
Following system messages can be uploaded from this page:
• Hold Music – played to the held user
• Voice Mail Regular Greeting – played when caller reaches the extension’s voice mailbox
• Voice Mail Out-of-Office Greeting – played when caller reaches the extension’s voice mailbox if Out-of-office greeting is enabled
• Incoming call blocking - played when a blocked user calls the extension
• Outgoing call blocking – played when extension dials a blocked destination
The Upload Universal Extension Recordings page consists of
a table where universal voice messages are listed.
An Upload functional link is present for each not uploaded voice
message in the table and is used to upload the custom system
message. When a message is uploaded, Upload functional link
is replaced by Download and Remove functional links
respectively used to download to the PC and to remove the
uploaded system message.
Memory Allocation group includes a drop down list used to
specify the Percentage of System Memory for the universal
extension recordings. The maximum value in the drop down list
is equal to the maximal available space for voice messages on
Quadro.
Fig. II-74: Upload Universal Extension Recordings page
Please Note: Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the
handset.
Receptionist Management
Receptionist feature on the Quadro offers a bunch of services to manipulate with multiple calls, to keep the calls in the queue with the perspective to
be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.
Please Note: It is recommended to have the Snom360 IP phone for the receptionist in order to be able to use the services below.
Following services are available to the receptionist:
• Call Queue
• Extension Status
• Call Interception
• Voicemail Transfer
• Multi-Company Receptionist
Call Queue
Feature allows to keep multiple incoming calls in the queue when being on the line and to answer calls in the order they have been received. The
usage of this service is not limited to receptionist only and can be used also by the extension user, if configured correspondingly.
The configuration of Call Queue feature is done from the
Extensions Management – Edit Entry page, where the length of the call queue and the call
queue appearance can be particularly defined. When Call Queue service is enabled, the second arriving call to the receptionist/extension user will be
either set into the queue (if call queue appearance is 1) or will be ringing in the background of the active call (if call waiting is enabled for the user