Installation guide

Quadro Manual II: Administrator's Guide Administrator's Menus
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.1.x) 42
The Automatically Enter Call Relay Menu checkbox enables direct access for the trusted user to the Quadro Auto Attendant Call Relay menu. If
the checkbox is not selected, a trusted caller will be directed to the Auto Attendant's main menu, but still will be able to reach Remote Access (Voice
Mailbox of the specified extension) and Call Relay services (see Feature Codes) with no authentication.
The Automatically Enter Call Relay Menu checkbox enables direct access for the trusted user to the Quadro Auto Attendant Call Relay menu. If
the checkbox is not selected, a trusted caller will be directed to the Auto Attendant's main menu, but still will be able to reach Remote Access (Voice
Mailbox of the specified extension) and Call Relay services (see Feature Codes) with no authentication.
The Description text field allows entering an optional comment.
Callback Settings
The Enable Callback checkbox selection gives a possibility for specified trusted caller to use the Instant Call Back service (see chapter
Call Back
Services
).
The Callback Destination text field requires the destination PSTN number where Quadro should Instantly Call Back. If this field is empty, caller
address will be implied as a callback destination.
Please Note: The Call Back service is functional and can be enabled only for PSTN callers and is valid for the PSTN callback destinations only.
Call Back Services
With the Call Back service the PSTN callers can save the call charge when calling to/through Quadro. Quadro gives a possibility to create a list of
those trusted PSTN callers that are allowed to make free of charge calls to Quadro’s Auto Attendant or through its Call Relay menu to the third party
IP or PSTN destination.
Two types of Call Back are available on the Quadro: Instant Call Back and Roaming Call Back.
Instant Call Back
For Instant Call Back service a list of trusted PSTN callers must be pre-configured in the Authorized Phones Database on the Quadro. Call Back
service should be enabled and a valid callback PSTN destination should be specified for the corresponding PSTN caller.
To use Instant Call Back, PSTN caller registered in the Authorized Phones Database should simply call to Quadro’s PSTN number (that should be
previously routed to the Auto Attendant or Routing Manager from the
FXO Settings page) from the global PSTN network, let the call ring twice and
then hang up. Call Back will get instantly activated, i.e. Quadro will call back to the defined Call Back destination and by answering the incoming call
PSTN party will be automatically connected either to Auto Attendant or Routing Manager depending on the configuration of the corresponding FXO
line on the Quadro.
Roaming Call Back
The Roaming Call Back allows to configure the call back by callers registered in Authorized Phones Database on the Quadro when calling from a
PSTN number. Roaming Call Back is divided into two modes accessible from the Quadro’s Auto Attendant: Non Permanent Call Back and
Permanent Call Back.
Non Permanent Call Back can be used from the corresponding menu of the Quadro’s Auto Attendant (see Call Codes). PSTN caller should pass
the authorization by dialing existing extension number and an appropriate password. Normally, the PSTN caller’s address should be detected
automatically and then system will simply ask for the confirmation (in particular cases when caller is configuring Non Permanent Call Back service for
him (or for anyone else) calling from the other number, other caller number should be defined here, so Instant Call Back will get activated only when
calling from the defined caller number). If PSTN caller’s address is not detected automatically, caller will be required to insert it manually (in this case
Instant Call Back service will get activated immediately after hanging up). Call Back destination, where Quadro should call to, will be requested
afterwards. It can be the same as the caller’s address or can be different. When system accepts the call back settings, PSTN caller will be
disconnected from the Quadro’s Auto Attendant.
If the Non Permanent Call Back has been configured for the other caller address, system will wait till the incoming call will arrive from that other
caller number, and after caller will let the call ring twice and hang up, Quadro will send a call to the defined PSTN destination in the next 45 seconds
(if FXO line is available on the Quadro, network connectivity is fine and destination is reachable). Answering the incoming call, PSTN caller will be
connected to the Quadro’s Auto Attendant.
Next time, when PSTN caller reaches Quadro from the same number, he needs to pass the described procedure again since this was the one-time
Call Back only and no entry was stored in the Authorized Phones Database on the Quadro.
Permanent Call Back service offers a convenience of registering new trusted PSTN Callers and to edit the Call Back destination of an existing
PSTN Caller in the Authorized Phones Database. By calling Quadro’s PSTN number (that is previously routed to the Auto Attendant) caller enters
the Quadro’s Auto Attendant and by Permanent Call Back menu (see Call Codes) he is able to register himself (or anyone else) as a trusted PSTN
caller that is allowed to place free of charge calls to Quadro or through its Call Relay menu to the third party IP or PSTN destination as well as to
modify the Call Back destination of an already registered Caller in the Authorized Phones Database.
Entering the Permanent Call Back menu, system will ask to login by dialing existing extension number and an appropriate password. PSTN caller’s
address confirmation will be required, or, if not detected automatically, it should be defined manually (in particular cases when caller is configuring
Permanent Call Back service for him (or for anyone else) calling from the other number, other caller number should be defined here, so next time
calling from that number, Instant Call Back will get automatically activated). Call Back destination, where Quadro should call to, will be requested