Installation guide

Quadro Manual II: Administrator's Guide Administrator's Menus
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.1.x) 41
user. The Call Parking is valid for 15 minutes, during this time hold music (if configured) will be played to the parked destination party. When the Call
Park timeout expires, the phone initiating call parking will start to ring, and if nobody picks up the parked call, or if the phone is off hook, the parked
destination party will be disconnected automatically.
The pickup user will be able to pick up the parked call from any destination by simply calling the extension where the call has been parked. Either
PBX or IP calls are allowed. For PBX calls, the extension number should be dialed; for IP calls, the - SIP address played by the Quadro when
activating the Call Park service, if it is routed to the corresponding extension. The pickup user will be prompted to pass the authentication by
inserting the password of the Quadro user (to which call has been parked) in order to retrieve the parked call.
Example: Call Park service is enabled for extension 23, which has been registered on the SIP Server under the 892220 registration username.
Being in a call with user A, the Quadro user dials the appropriate calling code. As a reply, Quadro will play the 892220 to the Quadro user, while user
A will go on hold. The Quadro user then moves to the different location and makes a SIP call to the 892220 number. When this SIP call is
established to the 892220 number, user A will be then be connected to the Quadro user and the conversation will resume.
Please Note: Any PBX or IP calls addressed to the extension where the call has been parked, will require to pass the authentication to reconnect the
Destination party being parked. The parked Destination party will be disconnected if an incorrect password has been inserted and authentication has
been rejected. This is why, to avoid fortuitous calls receipt on the extension used for the call parking, it is recommended to use virtual extensions for
the Call Park service.
Authorized Phones Database
Authorized Phones Database page is used to create a list of trusted external phones. If they are part of the Quadro Authorized Phones database,
external SIP or PSTN users are free to access the Quadro Auto Attendant services without passing the authentication. When adding a friendly phone
to the list, an existing extension has to be chosen whose parameters (extension number and password, as well as SIP and Speed Calling Settings)
will be used automatically for the trusted caller access of the Quadro Auto Attendant. A direct connection to the Call Relay menu can be provided
optionally.
The Authorized Phones Database page displays the
Authorized Phones Database table where the trusted phones
are listed. Only SIP and PSTN users can be added to the
Authorized Phones Database.
The Authorized Phones Database table displays all trusted
callers with their settings, e.g., call type, caller address,
extension they automatically login with, information if they have
automatic access to Auto Attendant (Call Relay Menu, etc.).
Fig. II-72: Authorized Phones Database
Each record in the table has an assigned checkbox. The checkbox is used to edit or delete the corresponding record. The “No records selected”
error occurs if the user activates the edit or delete button having no records selected. The error “One record should be selected” appears if the user
tries to edit more than one record. Each column heading in the table a link. By clicking on the column heading, the table will be sorted by the selected
column. Upon sorting (ascending or descending), arrows will be displayed close to the column heading.
The Add functional button refers to the Authorized Phones Database- Add Entry page where new trusted users may be entered.
The Authorized Phones Database- Add Entry page offers
two group of input options:
Caller Settings
The Call Type drop down list includes possible incoming call
types (PSTN, SIP or Auto). In SIP, the caller connects Quadro
through a SIP server and PSTN means the caller is a PSTN
user. Auto is used for undefined call types: destination
(independent on whether it is a PBX number, SIP address or
PSTN number) will be reached through Routing.
The Caller Address text field requires the caller’s SIP address
(see chapter
Entering a SIP Addresses correctly) or PSTN
number to be added to the trusted phones’ list. The PSTN
number length depends on the area code and phone number.
The wildcard is supported in this field. If the caller address
already exists in the Authorized Phones Database, the error
“The record already exists” appears when selecting the Save
button.
Fig. II-73: Authorized Phones Database - Add Entry page
The Login Extension drop down list provides all existing extensions on the Quadro. When calling the Quadro Auto Attendant, a trusted user will
automatically login with the selected extension, i.e., extension number and its password will be automatically submitted by the Quadro system. The
trusted user will directly access the Quadro Auto Attendant services. The SIP settings of login extension will be used while making IP calls.