Installation guide

Quadro Manual II: Administrator's Guide Administrator's Menus
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.1.x) 35
Enable checkbox activates the Call Queue functionality on the
extension.
Call Queue Size text field requires the length of the call queue,
i.e. the number of calls that can be held during extension being
in call. If a maximal number of calls is already held in the call
queue, next incoming call will be disconnected.
Max Call Queue Appearance text field requires the maximal
number of active calls on the line, i.e. if 1 is configured in this
field and extension is in call, next incoming call will go to the call
queue. If 2 is configured in this field and extension is in call, next
incoming call alert will be heard in the background (if Call
Waiting service is enabled on the corresponding extension) and
extension can hold the first call to answer the second one, either
he can join the two calls into the call conference. However, the
next incoming call will again go to the call queue.
Fig. II-60: Extensions Management - Edit Entry – Call Queue Settings page
Upload new call queue welcome message allows updating the active Call Queue welcome message (played when caller joins the extension’s call
queue), downloading it to the PC, or restoring the default one.
The Remove call queue welcome message functional link appears only when custom call queue welcome message is already uploaded and is
used to remove it and restore the default call queue welcome message.
The Download call queue welcome message functional link appears only when custom call queue welcome message is already uploaded and is
used to download it to PC and opens the file chooser window where the saving location can be specified.
Upload new call queue message allows updating the active call queue message (played upon caller being in the queue), downloading it to the PC,
or restoring the default one.
The Remove call queue message functional link appears only when custom call queue message is already uploaded and is used to remove it and
restore the default call queue welcome message.
The Download call queue message functional link appears only when custom call queue message is already uploaded and is used to download it
to PC and opens the file chooser window where the saving location can be specified.
Browse buttons open the file chooser window to browse for a new Call Queue welcome message file. The uploaded files should to be in PCMU
wave format, otherwise the system will prevent uploading it with the “Invalid audio file, or format is not supported” warning message. The system also
prevents uploading if there is not enough memory available for the corresponding extension, which will cause the “You do not have enough space”
warning.
6. Voice Mailbox Settings
This group is used to configure the voice mailbox storage and
consists of a group of manipulation radio buttons used to define
the location where voice mails will be collected.
• Disable Voice Mail – disables the Voice Mail service for
the corresponding extension. With this selection, extension
user will be unable to reach his Voice Mail Settings, but will
be able to access his Voice Mailbox and manage with the
existing voice mails.
• Use Internal Voice Mail – enables the Voice Mail service
for the corresponding extension and defines the Quadro’s
internal storage as a location for the Voice Mails.
• Use External Voice Mail – enables the Voice Mail service
for the corresponding extension and is used to define a
remote Voice Mail Server as a location for the Voice Mails.
With this selection, it is requires to enter the SIP URI of the
Voice Mail Server where voice mails of the corresponding
extension will be collected.
Fig. II-61: Extensions Management - Edit Entry – Voice Mailbox Settings page
Pickup Group & Access List
The Pickup Group service is used to monitor the calls addressed to a certain list of extensions and to pick up the calls ringing on the listed
extensions. Service may be particularly used when a group of extensions are located in the same area, so the ringing on one of extensions can be
heard by the persons sitting nearby. Feature allows to pick up the call ringing on the certain extension by dialing the number of the pickup extension.
Pickup Group list is used to define the extensions that can be monitored by calling the certain pickup extension.
Access List is used to define PBX, SIP or PSTN users that are allowed/forbidden to intercept the calls ringing on the extensions in the Pickup
Group.