User guide

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101
Soundfield Systems
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All prices exclusive of S&OP and VAT Telephone [phone] Issue 51
Classroom Soundfield ‒ Installation & Maintenance
For the ongoing smooth day to day running of your soundfield systems, it is important that a member of
school staff is designated to provide first line support and internal training. We advise that this person is
available and involved during the installation process to familiarise themselves with the equipment and
experience how the system works.
Connevans offer free soundfield support training courses at our Surrey headquarters. On site training
visits after installation, which are normally chargeable, can also be arranged.
Installation
Installing a classroom soundfield system is a very simple process. Installing during holidays is preferable, with
clear site access required from 8am to 6pm with power available. We are happy to install during term time but
the rooms would not be available for teaching on that day. Connevans offer an
installation service at £450 for two classrooms in England and Wales.
Please ask us to quote for installations in other areas.
Soundfield system demonstration and training is free during the
installation. We ask to have your soundfield support person 'on site'
during installation to allow any issues to
be easily resolved and sign off the
installation once complete.
Telephone support
Connevans legendary telephone support is
available free of charge during office hours to Connevans customers.
If you would like help, please call our Customer Services team on
01737 247571 who will be very happy to help.
Warranty & on site maintenance
Our experience is that the majority of issues are as a result of faulty accessories,
such as leads and batteries, or simply 'operator error' which can usually be solved
easily by the designated soundfield support person. There is a 'return to
supplier' warranty for the soundfield system equipment ‒ see page 92.
As the warranty is on a 'return to supplier' basis, site visits during this period
are chargeable. In the event of a problem simply return the faulty item to
Connevans for repair or replacement.
Annual on site maintenance is available at an extra charge ‒ customers with
a Soundfield Maintenance Contract receive a 50% discount on non routine
service visits, see below.
Two further maintenance approaches
If you have a good school audio visual service then we advise you extend their
remit to include the soundfield systems. We at Connevans are happy to work with your
local technicians and offer training courses for them. Integrating
everything into one complete service has obvious advantages for you.
For those with no AV support, Connevans offer routine annual
maintenance contracts, usually scheduled during holiday periods to
allow easy access to rooms. Connevans are able to tailor contracts to
the number of installed systems and specific customer requirements.
As a price guide, contracts are based on a day rate including travel time,
of £375 plus cost of parts, travel and subsistence.
No maintenance contract is a substitute for good self fault finding. It would be a great
pity to pay for a service visit only to find the volume has been turned down or a battery is flat!