User guide

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Axxess Standard Display and Basic Digital Phone User Guide
Recording Voice Mail Directory Name 40
Recovering Deleted Messages 28
Red Lamps 7
Redial 19
Redirect Calls 12
Reminder Messages 33
Remote Access Password 55
Remote Feature Access 56
Remote Messaging 44
Requesting a Callback 12
Requesting a Reminder Message 34
Requesting Agent Help 57
Responding to a Waiting Call 15
Responding to Agent Help 57
Returning Feature Keys to Default 49
Returning Phone to Default 38
Returning to a Call 15
Reverse Transfer 18
Ring Intercom Always 11
Ring Types 36
S
Saving Last Number Dialed 19
Saving Volume Levels 36
Screening Calls 52
Search Order 43
Searching Directories 53
Secondary Extension Keys 50
Secondary Language 38
Selecting a Message Order 24
Selecting a Ring Tone 36
Sending Calls to Voice Mail 17
Sending Messages 29
Setting Account Codes 51
Setting Preferences 36
Setting Remote Messaging 44
SMDR (Station Message Detail Recording) 51
Speaker 22
Speed Dialing 46, 47
Standard account codes 51
Station Message Detail Recording (SMDR) 51
Station Speed Dial 46
Switching Keymaps 37
System Administrator 61
System Hold 15
System Speed Dial 47
T
Terminating ACD Agent Calls 60
Timers 12, 18, 60
Transferring Calls 17
U
Undeleting Messages 28
Using
account codes 51
defaults 10, 13, 31, 33
directories 52
do-not-disturb mode 31
feature keys 49
group listen 22
headset 21
message key 23
mute key 22
off-hook voice announce 12
record-a-call 48
reminder messages 33
secondary extension keys 50
speaker and microphone 22
voice mail directory 54
V
Viewing Speed-Dial Numbers 47
Voice Mail Messages 26
canceling unheard messages 30
listening to messages 26
sending Messages 29
undeleting Messages 28
Voice Mail Options 39
Voice Processing Unit 6
Volume Levels 36
W
Waiting Calls 15
What You See And Hear 7
Working in Hunt Groups 58
Wrap-Up Timer 60
Z
Zones, Page 48