User guide

Standard & Basic Keyset User GuideInter-Tel AXXESS

When the ACD Agent ID Automatic Connect flag and headset mode are enabled,

ACD hunt group calls will automatically be connected following a short ring burst.

When the ACD agent logs in or removes the station from do-not-disturb mode, the

first call will ring until the ACD agent answers it. However, every time an ACD hunt

group call is received after the first call, the agent will hear the ring burst in the head-

set and the call will be automatically connected.

ACD Hunt Group Login

— To log in to all of your ACD hunt groups at once using the ACD Agent Login/

Logout feature code: While on or off hook, dial

3 2 8

. If you were already

logged in, the display shows AGENT LOGGED OUT OF ALL ACDS and you

hear a confirmation tone. If you were not logged in, continue to the next step.

To log in to one or more hunt groups using the ACD Agent Login feature

code: While on or off hook (single-line users must lift the handset), dial

3 2 6

. The display shows AGENT LOGIN ACD NUMBER. Enter the pilot

number of the desired ACD hunt group. (Or you can press

to log in to several

ACD hunt groups at once.) If you entered an invalid hunt group number, the

display shows NOT AN ACD HUNT GROUP and you hear reorder tones.

— The display shows AGENT LOGIN AGENT ID. Then do one of the following:

To log into to ACD hunt group(s) using Agent IDs: Enter your Agent ID.

The display shows AGENT LOGGED INTO ALL ACDS. You are logged

into the ACD hunt group(s) that you requested above, that use the Agent ID

that you entered in this step. If another Agent ID is already logged in at this

station, you hear reorder tones and the display shows DIFFERENT AGENT

ID ALREADY USED. You must have the other agent log out before you can

use that station.

To log into to ACD hunt group(s) that do not use Agent IDs: Press

The display shows AGENT LOGGED INTO ALL ACDS. You are logged

into the ACD hunt group(s) that you requested above that do not use Agent

IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO

<hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP and you hear reorder tones. Start over.

— If off hook, hang up. Repeat this procedure to log into additional ACD groups, if

necessary.