User guide

Standard & Basic Keyset User Guide Inter-Tel AXXESS
24
RECORD-A-CALL
If your telephone system is equipped with an AXXESSORY Talk voice processing
unit, your phone may be programmed to use the Record-A-Call feature. If so, you can
dial a feature code whenever you want to record an ongoing call. You can retrieve the
message later, just as you would any other mailbox message.
To use the Record-A-Call feature while on a call:
—Press
SPCL
and dial
3 8 5
.
— If required, dial the desired mailbox number. (Your phone may be programmed
to select the mailbox, or you may be required to dial it.)
— You hear a confirmation tone when the Record-A-Call feature is activated.
— To turn off Record-A-Call: Press
SPCL
and dial
3 8 5
OR hang up.
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keyset’s microphone is muted and the
supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help
Extension is a single-line set, the supervisor can be heard as soon as the conference is
established. In either case, the supervisor can hear all other parties on the call.
To use the Agent Help feature while on a call:
—Press
SPCL
and dial
3 7 5
.
If you hear repeating error tones, the Agent Help feature is not available at your
phone, you already have four parties in your call, not enough system circuits are
currently available, or the Agent Help Extension is in do-not-disturb.
— If required, dial the Agent Help Extension number. (Your phone may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
— If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display keyset
— When you receive an Agent Help, your display shows <name> REQUESTS
HELP. You can do one of the following:
•
To accept the call: Answer as usual.
•
To reject the call: Dial
3 7 6
. You hear confirmation tone.