User manual

AXIS Q7424–R

Troubleshooting

Checking the Firm ware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions w hen troubleshooting a problem

should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxesyourparticularproblem.The

current ﬁrmware version in the A xis prod uct is displa yed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmw a re fr om Axis website, the product receives the late st functiona lity available.

Always read the upgrade instructions and release notes available with each new release, before upgra ding the ﬁrmware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁr mware is available free of cha rge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, c lick Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, a lways wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be us ed f or m ultiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmw are i s upgraded

(providing the features are available in

the new ﬁrmware) although this is not guaranteed b y Axis Com m unicatio n s AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp

ping -s 408 <IP address>

In Windows,typ

e the following from a command/DOS prompt (this may require that you run the command prompt as

an admin istra tor):

arp -s <IP address> <serial number>

ping -l 408 -t <IP address>

2. If the p roduct does not rep ly in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade

ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/