User manual

AXIS Q7424–R
System Options
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See a lso
Troubleshooting, on page 48 .
System Overview
To get a n overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captio ns are links to the proper Setup p age.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid S erve r Report with your query.
System Log - Provides info rmation about system e vents.
Access Log - L ists a ll failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop -up window. The Access Log is autom a tically included
in the Server Report.
You can view or download th
e server report. Downloading the server report creates a .zip file that contains a complete server report
text file in U TF–8 f orm a t. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Im age Appearance. The server report .zip file should
always be include
dwhencontactingsupport.
Parameter L is
t-Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Suppo rt.
Connection List - Lists a ll clients that are currently a c ce s sing media stream s.
Crash Report - Ge nerate s an archive with de bugging inform a tion. The report takes several minutes to generate.
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