User`s manual

AXIS Q7404 - Troubleshooting

For further assistance, please contact your reseller or see the support pages on Axis website at www.axis.com/techsup

Audio volume too low/high

Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the micro-

phone in the toolbar on the Live View page.

Poor audio quality

CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres-

sion.

Unsynchronized audio and video It is recommended that the encoder's time setting is synchronized with an NTP Server. This is

enabled under System Options > Date & Time.

Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

Settings. Select Microphone for a connected external microphone. Select Line for a connected

line in source.