User manual
Table Of Contents
- toc
- toc
- yHardware Overview
- yAccessing the Product
- yMedia Streams
- ySetting Up the Product
- yVideo
- yLive View Config
- yPTZ (Pan Tilt Zoom)
- yDetectors
- yApplications
- yEvents
- yRecordings
- yLanguages
- ySystem Options
- yMulti-Connector Cable
- yTroubleshooting
- yTechnical Specifications
AXISQ6045-CPTZDomeNetworkCamera
Troubleshooting
Lowerframeratethan
expected
SeePerformanceConsiderations,onpage66.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecications,onpage63.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,see.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
Mediaconverterswitch
Mediaconverterswitch
freezesafterhotswapping
Themediaconverterswitchdoesnotsupporthotswapping.Disconnectpowerfromtheswitch
beforeswappingcameras.Restarttheswitchafterafailedattempttohotswap.
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