User manual

AXIS Q6032-E PTZ Dome Network Camera
Troubleshooting
Why do I not get maximum
frames per second?
See
Performance Considerations, on page 54 .
The m aximum frames pe r second is dependent on the utility frequency (60/50 Hz) of the Axis
product. S ee
Technical Specifications, on page 52 .
Image degeneration
Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the
GOV length.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherwise been
damaged
See
Emergency Recovery Procedure, on page 47 .
No images displayed on web page
Problems with AXIS Media
Control (
Internet Explorer
only
)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional
ActiveX component
restricted or pro hibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Missing images in uploads This can occur when tr ying to use a larger image buffer t han is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring pre-buffers, motio n detection, high-resolution images or high frame rates w il l affect
the performance of the Axis product.
Poor perfo rmance Poor performance may be caused by heavy network traffic, multiple users accessing the product,
low pe rformance clients, use of featuressuchasmotiondetection,eventh
andling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image m ay have be en positioned incorrectly or may b e too large. See
Overlay Image
Settings
in the online h elp for more informa t ion.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox can someti
mes
freeze on a slow computer
Lower the image res
olution
50