User manual

AXIS Q6032-E PTZ Dome Network Camera

Troubleshooting

Checking the Firmware

Firmware is software that dete rmines the functionality of network devices. One o f your ﬁrst actions when troubleshooting a problem

should be to check the current ﬁrmw are version. The latest version may contain a correction that ﬁxes your particular problem. The

current ﬁrmware version in the Axis product is d isplayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available.

Always read the u pgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1. Save the ﬁrm ware ﬁle to your computer. The latest version of the ﬁrmware is a vailable free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmw are is upgraded

(providing the features are available in

the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emer

gency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrad e. To recove r the product, follow the steps below. T he serial number is found on the pro duct’s label.

1. In UNIX/Linux, type the following from the command line :