USER MANUAL AXIS Q6032-E PTZ Dome Network Camera
About this Document This manual is intended for administrators and users of AXIS Q6032-E PTZ Dome Network Camera, and is applicable to firmware 5.41 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
AXIS Q6032-E PTZ Dome Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Midspan LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6032-E PTZ Dome Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 1 2 3 4 5 6 7 Network connector (High PoE) Part number (P/N) & Serial number (S/N) Heater Power button SD card slot (SDHC) Status LED indicator Control button Connectors For technical specifications, see page 52. Network connector - RJ-45 Ethernet connector. Supports High Power over Ethernet (High PoE). Use the supplied midspan.
AXIS Q6032-E PTZ Dome Network Camera Hardware Overview SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. NOTICE To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > Storage > SD Card and click Unmount. Control button - The control button is used for: • Connecting to an AXIS Video Hosting System service. See page 39.
AXIS Q6032-E PTZ Dome Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 52. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q6032-E PTZ Dome Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q6032-E PTZ Dome Network Camera Accessing the Product Note • The default administrator user name root is permanent and cannot be deleted. • If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings, on page 46. The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences.
AXIS Q6032-E PTZ Dome Network Camera Accessing the Product Activate the product’s heater with this button. Enable this button from Live View Config > Action Buttons. Enable or disable the Gatekeeper by selecting On or Off from the drop-down list. See page 25 for more information about Gatekeeper. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC), on page 11 for more information.
AXIS Q6032-E PTZ Dome Network Camera Accessing the Product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position. Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position. Focus bar – Use the arrows to focus the camera, or click on a position on the bar to set the focus position. Using the focus bar will disable the product’s autofocus.
AXIS Q6032-E PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 The video compression standard H.
AXIS Q6032-E PTZ Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q6032-E PTZ Dome Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q6032-E PTZ Dome Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q6032-E PTZ Dome Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 15. • Stream profiles. See page 16. • Camera settings. See page 17. • Overlay image. See page 18. • Privacy mask. See page 19. Video Stream You can define the following video stream settings from Video > Video Stream: • Image. See page 15. • H.264. See page 16. • MJPEG. See page 16.
AXIS Q6032-E PTZ Dome Network Camera Video The following settings are available: • Resolution. Select the default resolution. • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Rotate image. If required, the image can be rotated. • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be limited.
AXIS Q6032-E PTZ Dome Network Camera Video Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q6032-E PTZ Dome Network Camera Video Image Settings Autofocus enabled - Automatic focusing is enabled by default. If the focus position is changed manually using the focus bar, autofocus will be disabled even if enabled here. In this case, use the PTZ control panel to enable autofocus, see PTZ Controls, on page 9 . If required, the focus control can be disabled under PTZ > Advanced > Controls. Noise reduction - Set to On to enable noise reduction.
AXIS Q6032-E PTZ Dome Network Camera Video To display the overlay image: 1. Go to Video > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include overlay image at the coordinates and enter the X and Y coordinates. 3. Click Save. For information about supported image formats, see the online help . Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area.
AXIS Q6032-E PTZ Dome Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 16. • Default Viewer for Browser. See page 20. • Viewer Settings. See page 21. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 8 . • User Defined Links. See page 21.
AXIS Q6032-E PTZ Dome Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS Q6032-E PTZ Dome Network Camera Live View Config - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see .
AXIS Q6032-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page. • When setting up action rules. See page 31. • When setting up Guard Tour. See page 25. • When setting up the Gatekeeper. See page 25 To add a preset position: 1.
AXIS Q6032-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) the most movement will be followed. Autotracking continues until the moving object stops or disappears from the monitored area. Movement in areas blocked by privacy masks and in exclude areas does not trigger autotracking. It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously.
AXIS Q6032-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) 2 1 0° -90° 0° B 90° -180°/180° -90° A A 90° -180°/180° B Top view A B Pan limit start Pan limit end Gatekeeper The Gatekeeper monitors an area such as an entrance gate. It can pan, tilt and zoom in, and take a snapshot of, for example, a face, triggered by movement in the area. The camera will then automatically return to the home position and continue to overview the monitored area.
AXIS Q6032-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) For more information see the online help . Tour Recording The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour displays the video stream of the recorded sequence of Pan/Tilt/Zoom movements, including their variable speeds and lengths. To add a recorded tour: 1.
AXIS Q6032-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is useful then the view is zoomed in on an object. See the online help for more information.
AXIS Q6032-E PTZ Dome Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view. Motion detection is configured by defining up to 10 Include and Exclude windows: • Include windows — define areas where motion should be detected • Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
AXIS Q6032-E PTZ Dome Network Camera Detectors To delete an include or exclude window, select the window in the list of windows and click Del. Motion Detection Parameters The parameters controlling motion detection are described in the table below: Parameter Object Size History Sensitivity Description Object size relative to window size. Object memory length. Difference in luminance between background and object. High level (100%) Only very large objects trigger motion detection.
AXIS Q6032-E PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS Q6032-E PTZ Dome Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 30.
AXIS Q6032-E PTZ Dome Network Camera Events - Recurrence — trigger the rule periodically, see Recurrences, on page 34. This can for example be used to upload an image every 5 minutes. - Use Schedule — trigger the rule according to the selected schedule, see Schedules, on page 33. Available actions include: • PTZ Control - Autotracking — start autotracking, see Autotracking, on page 23. - Preset Position — go to a preset position. - Guard Tour — start a guard tour, see Guard Tour, on page 25.
AXIS Q6032-E PTZ Dome Network Camera Events To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again. The recording Duration of some actions can be set to include time immediately before and after the event.
AXIS Q6032-E PTZ Dome Network Camera Events To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Recurrences Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern. 3. Click OK.
AXIS Q6032-E PTZ Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 35. • To set up action rules, see page 32. • To access recordings, see Recording List, on page 35. • To configure camera controlled storage, see Storage, on page 43. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q6032-E PTZ Dome Network Camera Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS Q6032-E PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q6032-E PTZ Dome Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q6032-E PTZ Dome Network Camera System Options If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration, on page 40. • Set manually allows you to manually set date and time. If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes. The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream.
AXIS Q6032-E PTZ Dome Network Camera System Options Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation. AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.
AXIS Q6032-E PTZ Dome Network Camera System Options HTTP The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used. HTTPS The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.
AXIS Q6032-E PTZ Dome Network Camera System Options Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server.
AXIS Q6032-E PTZ Dome Network Camera System Options To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 37. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings, on page 46. UPnPTM The Axis product includes support for UPnPTM.
AXIS Q6032-E PTZ Dome Network Camera System Options 1. Go to System Options > Storage and click SD Card. 2. Click Unmount. 3. The card can now be removed. The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management. If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
AXIS Q6032-E PTZ Dome Network Camera System Options Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 46. To test the product’s PTZ mechanics, click Test under PTZ Status. For information about firmware upgrade, see Upgrading the Firmware, on page 47.
AXIS Q6032-E PTZ Dome Network Camera System Options To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 46. For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings.
AXIS Q6032-E PTZ Dome Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q6032-E PTZ Dome Network Camera Troubleshooting arp -s temp ping -s 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address.
AXIS Q6032-E PTZ Dome Network Camera Troubleshooting The IP address has been changed by DHCP If the product and the client are on the same network, run AXIS IP Utility to locate the product. Identify the product using its model or serial number. Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings.
AXIS Q6032-E PTZ Dome Network Camera Troubleshooting Why do I not get maximum frames per second? Image degeneration See Performance Considerations, on page 54. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 52. Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOV length.
AXIS Q6032-E PTZ Dome Network Camera Troubleshooting Problems uploading files Limited space There is only limited space available for the upload of your own files. Delete existing files to free up space. Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
AXIS Q6032-E PTZ Dome Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q6032-E 60 Hz AXIS Q6032-E 50 Hz Image sensor 1/4” ExView HAD Progressive scan CCD Lens f 3.3 – 119 mm F1.4 – 4.2 Autofocus Automatic day/night Horizontal angle of view: 57.2° – 1.7° Minimum illumination Color: 0.5 lux at 30 IRE B/W: 0.008 lux at 30 IRE Shutter time 1/30000 s to 0.5 s (60 Hz) 1/30000 s to 1.
AXIS Q6032-E PTZ Dome Network Camera Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration, including VAPIX® and AXIS Camera Application Platform from Axis Communications; specifications available at www.axis.com ONVIF, specifications available at www.onvif.
AXIS Q6032-E PTZ Dome Network Camera Technical Specifications Function/group Item Specifications Weight Camera: 3.5 kg (7.7 lb.
User Manual AXIS Q6032-E PTZ Dome Network Camera © Axis Communications AB, 2009 - 2012 Ver. M1.9 Date: June 2012 Part No.
