AXIS Q3709-PVE Network Camera User Manual
About this Document This manual is intended for administrators and users of AXIS Q3709-PVE Network Camera, and is applicable to firmware 5.75 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com.
Battery Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support. The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for assistance. Lithium coin cell 3.
AXIS Q3709-PVE Network Camera Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE TICE NO Indicates a situation which, if not avoided, could result in damage to property.
AXIS Q3709-PVE Network Camera Table of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weather Shield . . . . . . . . .
AXIS Q3709-PVE Network Camera Table of Contents Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 52 52 53 56 57 Troubleshooting . . . . . . . . .
AXIS Q3709-PVE Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Dome cover Ground screw Hook for safety wire Part number (P/N) & Serial number (S/N) Network connector Unit holder (3x) Status LED indicator Control button Restart button Weather Shield 1 2 3 1 Weather shield (top) 7
AXIS Q3709-PVE Network Camera Hardware Overview 2 3 Slot for removing Weather shield (bottom) Weather shield (bottom) Connectors and Buttons For technical specifications, see page 56. Network Connector RJ45 with High Power over Ethernet (High PoE). NOTICE TICE NO The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use.
AXIS Q3709-PVE Network Camera Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer® 10 or later versions with Windows® • Safari® with OS X® • ChromeTM with other operating systems. See Technical Specifications on page 56.
AXIS Q3709-PVE Network Camera Access the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q3709-PVE Network Camera Access the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.
AXIS Q3709-PVE Network Camera Access the Product 1. Go to Setup > Live View Config. 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream. The Stop button stops the media stream.
AXIS Q3709-PVE Network Camera Access the Product On pages, such as View Areas, Privacy Masks and Motion Detection the channels are represented by tabs, on which the individual settings are made. Settings, such as Overlay settings, Image Appearance and White Balance, can be expanded or collapsed to enable individual or common configuration respectively. To expand the settings for the individual channels select Expand all channels above the current setting.
AXIS Q3709-PVE Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS Q3709-PVE Network Camera Media Streams Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways: • Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required. • Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi • Windows Media Player.
AXIS Q3709-PVE Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have restricted access to settings, see Users on page 41 See also the online help .
AXIS Q3709-PVE Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 17. • Stream profiles. See page 18. • Camera settings. See page 18. • View areas. See page 20. • Overlay image. See page 21. • Privacy mask. See page 23. Set Up Video Streams To set up the product’s video streams, go to Video > Video Stream. The video stream settings are divided into the following tabs: • Image. See page 17. • H.264. See page 18.
AXIS Q3709-PVE Network Camera Video H.264 H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differences from previous frames. The H.264 stream settings can be configured from the Video > Video Stream page. Select the H.264 tab.
AXIS Q3709-PVE Network Camera Video Important Changing capture mode when the product has been configured is not recommended as most other settings will be either removed or reset. To change capture mode, follow these steps: 1. Go to Setup > Video > Camera Settings. 2. Select the new capture mode. 3. Click Save. Image Appearance To change Image Appearance go to the menus under Setup > Video > Camera Settings. Increasing the Color level increases the color saturation.
AXIS Q3709-PVE Network Camera Video Exposure priority - When Motion is prioritized and maximum Shutter time is set to a small value, motion blur in the image is minimized. This can be useful for recognition of moving objects such as people and vehicles. However, prioritizing motion may cause an increase in image noise, especially in low light situations. When Low noise is prioritized and Gain is set to a small value, image noise is minimized.
AXIS Q3709-PVE Network Camera Video To enable, go to Video > Camera Settings and select Enable View Areas. To add a new view area: 1. Go to Video > View Area. 2. Click Add. 3. The new view area appears under Selected view area. Enter a descriptive name in the Name field. 4. Select an Aspect ratio and a Video stream resolution. 5. A new view area covers the whole image. Use the mouse to move and resize the view area. 6. Select Enable PTZ to enable digital PTZ for the view area. 7.
AXIS Q3709-PVE Network Camera Video Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt/Zoom movements. Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.
AXIS Q3709-PVE Network Camera Video 1. Go to Video > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include text. 3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active. Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details. 4. From the Actions list, select Overlay Text 5.
AXIS Q3709-PVE Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 24. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 11 . • User Defined Links. See page 25.
AXIS Q3709-PVE Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS Q3709-PVE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 20. Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position Each view area has its own preset positions.
AXIS Q3709-PVE Network Camera PTZ (Pan Tilt Zoom) • Pan control • Tilt control • Zoom control To disable specific controls, deselect the options under Enable/Disable controls. If using multiple view areas, deselecting a control will only disable the control in the selected view area. Note Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.
AXIS Q3709-PVE Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, spray-painted or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering detection: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated.
AXIS Q3709-PVE Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS Q3709-PVE Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window, and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window. • To only detect flashing light, select a low sensitivity.
AXIS Q3709-PVE Network Camera Applications Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • Several applications can run at the same time but some applications might not be compatible with each other.
AXIS Q3709-PVE Network Camera Applications If the Axis product is restored, uploaded applications remain unchanged but must be restarted. To start the application, go to Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring the Axis product, see Maintenance. If the Axis product is reset to factory default, uploaded applications and their settings are removed.
AXIS Q3709-PVE Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS Q3709-PVE Network Camera Events • • • • • • - Day/Night Mode – Trigger the rule when the product switches between day mode (IR cut filter on) and night mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected to an output port. - Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications.
AXIS Q3709-PVE Network Camera Events • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). • Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 22. • PTZ Control - Preset Position – Go to a preset position. • Record Video – Record video to a selected storage. • Send Images – Send images to a recipient. • Send Notification – Send a notification message to a recipient.
AXIS Q3709-PVE Network Camera Events SFTP Send Images Encrypted file transfer using SSH File Transport Protocol (SFTP). SFTP is a more secure method than FTP but file transfer might be slower, especially for large files such as high resolution video. Send Video Clip Specify login information for the SFTP server and the server’s public key MD5 fingerprint (32 hexadecimal digits). The SFTP recipient supports SFTP servers using SSH-2 with RSA and DSA host key types. RSA is the preferred method.
AXIS Q3709-PVE Network Camera Events Create Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below. To create a new schedule: 1. Go to Events > Schedules and click Add. 2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule. 3. Click OK.
AXIS Q3709-PVE Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 39. • To set up action rules, see page 33. • To access recordings, see Find Recordings on page 38. • To play recordings, see Play Recording on page 39. • To export a recording as a video clip, see Export Video Clip on page 39. • To configure camera controlled storage, see Storage on page 49.
AXIS Q3709-PVE Network Camera Recordings Play Recording Recordings on the network share can be played directly from the Axis product’s webpages. To play a recording, follow these steps: 1. Go to Recordings > List. 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the filters. See also Find Recordings on page 38. 3. Select the recording and click Play. The recording will be played in a new browser window.
AXIS Q3709-PVE Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q3709-PVE Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q3709-PVE Network Camera System Options HTTPS HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing. HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by HTTPS is considered adequate for most commercial exchanges. The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
AXIS Q3709-PVE Network Camera System Options Certificates Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates can be used with the Axis product: Server/Client certificates - To authenticate the Axis product.
AXIS Q3709-PVE Network Camera System Options If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes. The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats.
AXIS Q3709-PVE Network Camera System Options Linux/Unix syntax arp -s temp ping -s 408 Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125 Windows syntax (this may require that you run the command prompt as an administrator) arp -s ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.
AXIS Q3709-PVE Network Camera System Options Advanced TCP/IP Settings DNS Configuration DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options > Network > TCP/IP > Advanced. Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
AXIS Q3709-PVE Network Camera System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
AXIS Q3709-PVE Network Camera System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use. The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark different types of traffic.
AXIS Q3709-PVE Network Camera System Options RTP/H.264 The RTP port range and multicast settings are configured under System Options > Network > RTP. The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used. Select Always Multicast Video to start multicast streaming without opening an RTSP session. Bonjour The Axis product includes support for Bonjour.
AXIS Q3709-PVE Network Camera System Options • the boot protocol (DHCP or static) • the static IP address • the default router • the subnet mask • the system time • the IEEE 802.1X settings • uploaded applications are kept but must be restarted Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution.
AXIS Q3709-PVE Network Camera System Options Advanced Scripting Scripting allows experienced users to customize and use their own scripts. NOTICE TICE NO Improper use may cause unexpected behavior and loss of contact with the Axis product. Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts. To open the Script Editor, go to System Options > Advanced > Scripting.
AXIS Q3709-PVE Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q3709-PVE Network Camera Troubleshooting 4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again.
AXIS Q3709-PVE Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
AXIS Q3709-PVE Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device. For information on how to set up a storage disruption alarm, see Events on page 33.
AXIS Q3709-PVE Network Camera Technical Specifications Technical Specifications Camera Image sensor 3 x 1/2.3” progressive scan CMOS Lens 3 x lenses, fixed focus, 5.0 mm, F2.8 Combined horizontal angle of view: 180° Day and night Automatically removable infrared-cut filter Minimum illumination Color: 2 lux, F2.8 B/W: 0.4 lux, F2.8 Shutter time 1/23250 s to 2/5 s Camera angle Pan +/- 180° adjustment Tilt 18°–75° Video Video compression H.
AXIS Q3709-PVE Network Camera Technical Specifications Built-in installation aids Pixel counter General Casing IP66- and NEMA 4X-rated, IK10 impact-resistant aluminum casing with transparent, polycarbonate cover and dehumidifying membrane Encapsulated electronics Captive screws (resistorx 30) Color: White NCS S1002-B For repainting instructions and impact on warranty contact your Axis partner. Memory 3 GB RAM, 768 MB Flash Power Power over Ethernet IEEE 802.3at Type 2 Class 4, max. 23.
AXIS Q3709-PVE Network Camera Technical Specifications • High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected. • Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected. • Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth. • Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
User Manual AXIS Q3709-PVE Network Camera © Axis Communications AB, 2015 Ver. M3.2 Date: October 2015 Part No.
