AXIS Q1931–E PT Mount Thermal Network Camera User Manual
About this document This manual is intended for administrators and users of the AXIS Q1931–E PT Mount Thermal Network Camera, and is applicable to firmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications.
Safety This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method. The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.
AXIS Q1931–E PT Mount Thermal Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1931–E PT Mount Thermal Network Camera Table of Contents Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1931–E PT Mount Thermal Network Camera Hardware Overview Hardware Overview NOTICE TICE NO Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact. 1 2 3 4 5 9 8 7 6 1 2 3 4 5 6 7 8 9 Sunshield RS485/RS422 connector Power connector Network connector Back cover Status indicator LED microSD memory card slot Control button PT Mount bracket Connectors and Buttons For technical specifications, see page 53.
AXIS Q1931–E PT Mount Thermal Network Camera Hardware Overview Power Connector 2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A. RS485/RS422 Connector Two terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as PTZ devices.
AXIS Q1931–E PT Mount Thermal Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 53. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1931–E PT Mount Thermal Network Camera Access the Product The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 48. To set the password via a standard HTTP connection, enter it directly in the dialog. To set the password via an encrypted HTTPS connection, follow these steps: 1. Click Use HTTPS.
AXIS Q1931–E PT Mount Thermal Network Camera Access the Product For more information about action rules, see Events on page 31. To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Config. 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 11 for more information.
AXIS Q1931–E PT Mount Thermal Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS Q1931–E PT Mount Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1931–E PT Mount Thermal Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1931–E PT Mount Thermal Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q1931–E PT Mount Thermal Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 15. • Stream profiles. See page 16. • Camera settings. See page 17. • Overlay image. See page 17. • Privacy mask. See page 19. Video Stream You can define the following video stream settings from Video > Video Stream: • Image. See page 15. • H.264. See page 16. • MJPEG. See page 16.
AXIS Q1931–E PT Mount Thermal Network Camera Video • Overlay settings. See Overlay on page 17. Click Save to apply the new settings. H.264 H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differences from previous frames. The H.
AXIS Q1931–E PT Mount Thermal Network Camera Video To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q1931–E PT Mount Thermal Network Camera Video Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt movements. Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.
AXIS Q1931–E PT Mount Thermal Network Camera Video 2. Under Overlay Settings, select Include text. 3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active. Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details. 4. From the Actions list, select Overlay Text 5.
AXIS Q1931–E PT Mount Thermal Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 16. • Default Viewer for Browser. See page 20. • Viewer Settings. See page 20. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 9 . • User Defined Links. See page 21.
AXIS Q1931–E PT Mount Thermal Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS Q1931–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position Preset positions can be accessed in several ways: • When setting up action rules. See page 31. To add a preset position: 1. Go to PTZ > Preset Positions. 2.
AXIS Q1931–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) Advanced Device Settings The Device Settings window displays driver specific settings. The appearance of this window can vary depending on the driver installed. Options that can be configured include: • Driver Specific Settings for Video Source • Mechanical Limits for Moving Video Source • Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www.
AXIS Q1931–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) 4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue. Note • The administrator can enable and disable PTZ controls for selected users. • To identify different users in the viewer group, cookies must be enabled on the client.
AXIS Q1931–E PT Mount Thermal Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit. Low sensitivity value implies that the product will generate an alarm only if the hit is powerful.
AXIS Q1931–E PT Mount Thermal Network Camera Detectors Parameter Object Size History Sensitivity High level (100%) Only very large objects trigger motion detection. An object that appears in the window triggers motion detection for a long time before it is considered as non-moving. Small variations in thermal radiation between object and background will trigger the motion detection. Low level (0%) Even very small objects trigger motion detection.
AXIS Q1931–E PT Mount Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q1931–E PT Mount Thermal Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings. AXIS Cross Line Detection The application AXIS Cross Line Detection is included in this product. AXIS Cross Line Detection is a trip-wire application which enables the operator to configure a virtual line in the camera view.
AXIS Q1931–E PT Mount Thermal Network Camera Applications 4. Click and drag the line to the desired position in the image. 5. Click Toggle to change the direction that the cross line will monitor. The direction is represented by a blue arrow. Objects crossing the line, in the direction of the arrow, will trigger the alarm or event. If both arrows are present, both directions are monitored. Note The line will not trigger properly if positioned too close to the edge of the image. 6.
AXIS Q1931–E PT Mount Thermal Network Camera Applications 4. To add an exclude area click Add Exclude. Note Enabling Visual confirmation may introduce video latency. 5. Click the Visual Confirmation box and check that the area of interest polygon turns red when objects enter the area. The lines stay red as long as moving objects are detected within the area of interest. 6. Click Save to retain the changes.
AXIS Q1931–E PT Mount Thermal Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS Q1931–E PT Mount Thermal Network Camera Events • • • • • • - Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 25. - Shock Detected – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 25. Hardware - Heater – Trigger the rule if the heater is malfunctioning. This can for example be used to send maintenance notifications. - Network – Trigger the rule if network connection is lost or restored.
AXIS Q1931–E PT Mount Thermal Network Camera Events • PTZ Control - Preset Position – Go to a preset position. • Record Video – Record video to a selected storage. • Send Images – Send images to a recipient. • Send Notifications – Send a notification message to a recipient. • Send Video Clip – Send a video clip to a recipient. Add Recipients The product can send media files and messages to notify users about events.
AXIS Q1931–E PT Mount Thermal Network Camera Events Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below. To create a new schedule: 1. Go to Events > Schedules and click Add. 2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule. 3. Click OK.
AXIS Q1931–E PT Mount Thermal Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 35. • To set up action rules, see page 31. • To access recordings, see Recording List on page 35. • To configure camera controlled storage, see Storage on page 44. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1931–E PT Mount Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q1931–E PT Mount Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1931–E PT Mount Thermal Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must be authenticated.
AXIS Q1931–E PT Mount Thermal Network Camera System Options 3. Click Create certificate signing request and provide the requested information. 4. Copy the PEM-formatted request and send to the CA of your choice. 5. When the signed certificate is returned, click Install certificate and upload the certificate. Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key.
AXIS Q1931–E PT Mount Thermal Network Camera System Options IPv6 Address Configuration If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router. To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router. ARP/Ping The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 40.
AXIS Q1931–E PT Mount Thermal Network Camera System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service is enabled by default.
AXIS Q1931–E PT Mount Thermal Network Camera System Options Select Use the host name to set the host name manually. Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes. For more information, see the online help . Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network.
AXIS Q1931–E PT Mount Thermal Network Camera System Options FTP The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced. Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream.
AXIS Q1931–E PT Mount Thermal Network Camera System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see . To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS Q1931–E PT Mount Thermal Network Camera System Options If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card. To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings older than and select the number of days or weeks.
AXIS Q1931–E PT Mount Thermal Network Camera System Options 4. Enter the name of the share in the Share field. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously.
AXIS Q1931–E PT Mount Thermal Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 49. System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview.
AXIS Q1931–E PT Mount Thermal Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.
AXIS Q1931–E PT Mount Thermal Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1931–E PT Mount Thermal Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408.
AXIS Q1931–E PT Mount Thermal Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab).
AXIS Q1931–E PT Mount Thermal Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE NO Formatting the card will remove all content, including all recordings, from the SD card.
AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q1931-E PT Mount Image sensor Uncooled Micro bolometer 384x288 pixels, pixel size 17 µm Lens 7 mm: f 1.2 FoV horizontal 55°, Vertical 40° 13 mm: f 1.0 FoV horizontal 28°, Vertical 21° 35 mm: f 1.2 FoV horizontal 10.7°, Vertical 8° 60 mm: f 1.25 FoV horizontal 6.2°, Vertical 4.7° Detection range (1.
AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Function/group Item Specifications Video Video compression H.264 (MPEG-4 Part 10/AVC, Baseline profile and Main profile) Motion JPEG Resolutions Sensor is 384x288. Image can be scaled up to 768x576 Frame rate H.264 Up to 30 fps within EU, Norway, Switzerland, Canada, USA, Japan, Australia, New Zealand Up to 8.
AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Function/group Item Specifications General Casing IP66-rated metal casing (Aluminium) with integrated dehumidifying membrane and a germanium window Color: White NCS S 1002-B Memory 256 MB RAM, 128 MB Flash Power 8-28 V DC, max 11 W 20-24 V AC max 15 VA Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3, max.
AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Function/group Item Specifications Video management software (not included) AXIS Camera Companion (software included on CD) — Basic surveillance for small businesses, where video is recorded to edge storage AXIS Camera Station (sold separately) — Fully featured surveillance for medium-sized installations, where video is recorded on a system server For more information and software applications from partners, see www.axis.
AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications RS485/RS422 TX(B) 3 RS485/RS422 TX(A) 4 TX pair for RS422 and 4-wire RS485 Important The recommended maximum cable length is 30 m (98.4 ft). SD Card Slot Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10.
User Manual AXIS Q1931–E PT Mount Thermal Network Camera © Axis Communications AB, 2014 Ver. M1.10 Date: June 2014 Part No.
