USER MANUAL AXIS Q1765–LE Network Camera
About this document This manual is intended for administrators and users of the AXIS Q1765–LE Network Camera, and is applicable to firmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required.
WARNING • Risk of explosion if the battery is incorrectly replaced. • Replace only with an identical battery or a battery which is recommended by Axis. • Dispose of used batteries according to local regulations or the battery manufacturer's instructions. Disposal and Recycling When this product has reached the end of its useful life, dispose of it according to local raws and regulations.
AXIS Q1765–LE Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . . . . . . .
AXIS Q1765–LE Network Camera Table of Contents Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1765–LE Network Camera Hardware Overview Hardware Overview 1 2 3 8 7 4 1 2 3 4 5 6 7 8 5 6 Power connector I/O and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot Mounting bracket Connectors and Buttons For technical specifications, see page 60. Network Connector RJ45 Ethernet connector. Supports Power over Ethernet (PoE). NOTICE The product shall be connected using a shielded network cable (STP).
AXIS Q1765–LE Network Camera Hardware Overview • Input/Output (I/O) devices When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. For more information, see Multi-Connector Cable (sold separately), on page 54. Power Connector Terminal connector for connecting AC/DC power supply. SD Card Slot A microSD card (not included) can be used for local recording with removable storage.
AXIS Q1765–LE Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 60. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1765–LE Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q1765–LE Network Camera Accessing the Product Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 53) or by resetting the product to factory default. Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments.
AXIS Q1765–LE Network Camera Accessing the Product Enable or disable the Gatekeeper by selecting On or Off from the drop-down list. Read more about the Gatekeeper on page 29. Activate or de-activate IR illumination from Setup > Video & Audio > Camera Settings. Move the slider to increase or decrease the intensity of the LEDs. Enable this button from Live View Config > Action Buttons. Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page.
AXIS Q1765–LE Network Camera Accessing the Product Speaker button — Click to turn the speakers on or off. Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio.
AXIS Q1765–LE Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.
AXIS Q1765–LE Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1765–LE Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1765–LE Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q1765–LE Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 17. • Stream profiles. See page 18. • Camera settings. See page 19. • Overlay image. See page 22. • Privacy mask. See page 23. • Focus and zoom. See page 21. • Audio settings. See page 23. • Audio clips. See page 25.
AXIS Q1765–LE Network Camera Video and Audio • Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
AXIS Q1765–LE Network Camera Video and Audio • When setting up recording using action rules. See Events, on page 36. • When setting up continuous recording. See Continuous Recording, on page 40. • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose.
AXIS Q1765–LE Network Camera Video and Audio Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions.
AXIS Q1765–LE Network Camera Video and Audio • Fixed to use a fixed shutter speed. Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low light situations but will increase the amount of image noise. Set Gain to • Auto to set the gain automatically. If required, use Max gain to limit the applied gain. • Fixed to use a fixed gain.
AXIS Q1765–LE Network Camera Video and Audio Select Auto focus to enable auto focus. Set the Focus near limit to prevent the camera from focusing on objects that are closer than the limit. This can improve the auto focus speed. Overlay Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream. An overlay text can display the current date and time, or a text string.
AXIS Q1765–LE Network Camera Video and Audio Using Overlay Text in an Action Rule Action rules, see page 36, can display an overlay text when the rule is triggered. The text can be used to provide information for forensic video analysis, notify surveillance operators or validate triggers and actions during product installation and configuration. To display overlay text when an action rule is triggered, the modifier #D should be used as described below.
AXIS Q1765–LE Network Camera Video and Audio Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker. Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls, on page 11.
AXIS Q1765–LE Network Camera Video and Audio Audio Output An external speaker can be connected to the Audio-out connector (a built-in amplifier is required for this). The output can be connected to another amplifier with speakers. A stereo connector must be used for the audio out. Configure the audio output settings under Video & Audio > Audio Settings.
AXIS Q1765–LE Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 26. • Viewer Settings. See page 27. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 10. • User Defined Links. See page 27. • Output Buttons. See page 27.
AXIS Q1765–LE Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS Q1765–LE Network Camera Live View Config - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports, on page 51. Note A multi-connector cable (available from Axis) is required when connecting external I/O devices to the Axis product.
AXIS Q1765–LE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the PTZ Preset drop-down list in the Live View Page. • When setting up action rules. See page 36. • When setting up the Gatekeeper. See page 29 To add a preset position: 1. Go to PTZ > Preset Positions. 2.
AXIS Q1765–LE Network Camera PTZ (Pan Tilt Zoom) It is also possible to, for example, record video or save images (take a snapshot) while the Gatekeeper is active. Go to Events and set up an action rule with PTZ Preset Reached as trigger. Advanced Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application Programming Interface.
AXIS Q1765–LE Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image. 3.
AXIS Q1765–LE Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS Q1765–LE Network Camera Detectors A large difference in luminance is required to trigger motion detection. Medium level (50%) Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection.
AXIS Q1765–LE Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q1765–LE Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS Q1765–LE Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 34.
AXIS Q1765–LE Network Camera Events • • - Disruption — trigger the rule if storage problems are detected, for example if the storage device is unavailable, removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance notifications. - Recording — triggers the rule when the Axis product records to the storage device.
AXIS Q1765–LE Network Camera Events 4. Select Motion Detection from the drop-down list. Select the motion detection window to use. 5. Optionally, select a Schedule and Additional conditions, see below. 6. Under Actions, select Record Video from the Type drop-down list. 7. Select a Stream profile and configure the Duration settings as described below. 8. Select Network Share from the Storage drop-down list. To add additional criteria, select the Additional conditions option and add additional triggers.
AXIS Q1765–LE Network Camera Events Setting Up an Email Recipient Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server. Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar.
AXIS Q1765–LE Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 40. • To set up action rules, see page 37. • To access recordings, see Recording List, on page 40. • To configure camera controlled storage, see Storage, on page 50. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1765–LE Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q1765–LE Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1765–LE Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser. The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page. IEEE 802.1X IEEE 802.
AXIS Q1765–LE Network Camera System Options 1. Go to System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1. Create a self-signed certificate as described above. 2. Go to System Options > Security > Certificates. 3. Click Create certificate signing request and provide the requested information. 4. Copy the PEM-formatted request and send to the CA of your choice. 5.
AXIS Q1765–LE Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
AXIS Q1765–LE Network Camera System Options ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6.
AXIS Q1765–LE Network Camera System Options Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable. NTP Configuration NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under System Options > Network > TCP/IP > Advanced.
AXIS Q1765–LE Network Camera System Options Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM. Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP). Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network.
AXIS Q1765–LE Network Camera System Options Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information. SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP.
AXIS Q1765–LE Network Camera System Options Bonjour can be disabled under System Options > Network > Bonjour. Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. NOTICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
AXIS Q1765–LE Network Camera System Options 3. Enter the IP address, DNS or Bonjour name to the host server in the Host field. 4. Enter the name of the share in the Share field. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
AXIS Q1765–LE Network Camera System Options To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations. To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.
AXIS Q1765–LE Network Camera System Options Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts. To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 53. For more information, see www.axis.
AXIS Q1765–LE Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller. Connect the multi-connector cable to the product’s multi-connector. To locate the multi-connector, see Hardware Overview, on page 6 .
AXIS Q1765–LE Network Camera Multi-Connector Cable (sold separately) 1 12 V max 50 mA 2 A B Connection diagram A B I/O configured as input I/O configured as output I/O connector 1 2 3 4 55
AXIS Q1765–LE Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1765–LE Network Camera Troubleshooting arp -s temp ping -l 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address.
AXIS Q1765–LE Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured). If required, a static IP address can be assigned manually.
AXIS Q1765–LE Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations, on page 62. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Lower the image resolution.
AXIS Q1765–LE Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q1765-LE Image sensor 1/2.9” progressive scan RGB CMOS Lens Varifocal f=4.7 – 84.6 mm F1.6 — 2.8 Autofocus Automatic day and night functionality Horizontal angle of view: 59° — 4° Minimum illumination Color: 0.5 lux at 30 IRE F1.6 B/W: 0.04 lux at 30 IRE F1.6 (0 lux with built-in IR illumination) Shutter time 1/28000 s to 2 s Video compression H.
AXIS Q1765–LE Network Camera Technical Specifications Function/group Item Specifications Network Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log *This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit (www.openssl.
AXIS Q1765–LE Network Camera Technical Specifications Function/group Item Specifications General Casing IP66- and NEMA 4X-rated, impact resistant metal casing (aluminum) memory 256 MB RAM, 128 MB Flash Power 8-28 VDC, max 15,2 W 20-24 VAC max 20,1 VA Power over Ethernet IEEE 802.3af/802.
AXIS Q1765–LE Network Camera Technical Specifications • Heavy usage of event settings affect the product’s CPU load. Frame rate affected. • Heavy network utilization due to poor infrastructure. Bandwidth affected. • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
User Manual AXIS Q1765–LE Network Camera © Axis Communications AB, 2013 Ver. M2.4 Date: September 2013 Part No.
