User Manual

AXIS M5525-E PTZ Network Camera

Troubleshooting

How to reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to

the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview on page 3 .

3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90

5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

The installation and management software tools are available from the support pages on axis.com/support

It is also possible to reset parameters to factory default via the web interface. Go to Settings > System > Maintenance and

click Default.

Check the current rmware

Firmware is the software that determines the functionality of network devices. One of your rst actions when troubleshooting a

problem should be to check the current rmware version. The latest version may contain a correction that xes your particular

problem.

To check the current rmware:

1. Go to the product’s webpage.

2. Click on the help menu

3. Click About.

Upgrade the rmware

Important

Precongured and customized settings are saved when the rmware is upgraded (provided that the features are available in

the new rmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the product remains connected to the power source throughout the upgrade process.

Note

When you upgrade the product with the latest rmware in the active track, the product receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release before upgrading the

rmware. To nd the latest rmware and the release notes, go to axis.com/support/rmware.

1. Download the rmware le to your computer, available free of charge at axis.com/support/rmware.