User manual

AXIS P3384–VE Network Camera
Troubleshooting
No audio
Incorrect setup
Check the sound card in the computer. E nsure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mod e instead.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
Focus, zoom, a nd fan
Remote focus and zoom do
not work
In subzero temperatures, function in these hardware parts is suspended until the camera is heated
to approximately 0 °C (32 °F)
Fan cannot be a ctivated In subzero temperatures, function in this hardware part is suspended until the camera is heated to
approximately 0 °C (32 °F)
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