User manual

AXIS M1014 Network Camera
Troubleshooting
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NA T-traversal
feature which will atte mpt to automatically configure the router to allow access to the Axis
product, see
NAT traversal (port mapping) for IPv4, on page 35 . The router must support UPnP
TM
.
Firewall protection
Check the Internet fire wall with your ne twork administrator.
Default routers required
Check if you need to configure the router settings.
Problems with the H.264 format
No H.264 displayed in the
client
Check that the relevant H.264 connection methods a nd correct interface are enabled in the AMC
Control Panel (streaming tab). S ee
AXIS Media Control (AMC), on page 10 .
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
No multicast H.264
displayed in the client
Check with your netwo rk administrator that the multicast addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there i s a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supp orts multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H.264
images
Color d epth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the V ideo tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s d ocumentation for more
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the number of simultaneous v iewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC C ontrol Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
Why do I not get maximum
f
rames pe r second?
See
Performance Considerations, on page 48 .
Image degeneration
Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the
GOV length.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis reseller.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherwise been
damaged
See
Emergency Recovery Procedure, on page 42 .
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