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AXISCameraStation

Troubleshooting

4.ClickStoptostoptheservice.

5.MovetheleACS.FDBtothenewlocation.Theleislocatedat:

C:\ProgramData\AXISCommunication\AXISCameraStationServer

6.Movetherecordingsfromtheoldlocationtothenewlocation.Therecordingpathsmustbeexactlythesameonthe

newcomputer.

ContactCustomerSupport

TechnicalsupportisavailableforlicensedversionsofAXISCameraStationwithavalidsupportlicense.OpentheOptionsmenu

andselectLicensestocheckifyouhaveavalidsupportlicense.Ifthesupportlicensehasexpired,anewlicensecanbeobtained

fromyourAxisreseller.

IfyoucontactAxisCustomerSupport,pleasehelpusresolveyourproblemexpedientlybyattachingthefollowinglestoyour

onlinesupportcase:

ServerReportTogenerateaServerReport,followthesesteps:

1.OpenAXISCameraStationClient.

2.FromtheHelpmenu,selectServerReport.

3.ClickOKtosavetheServerReportasaziple.

Screenshots

Tocopywhatiscurrentlydisplayedonthescreentoale,followthesesteps:

1.PressALT-PRTSCR.

2.OpenthePaintprogramincludedwithMicrosoftWindows.

3.InPaint,opentheEditmenuandselectPaste.

4.Savethele.

5.Attachthescreenshottoyoursupportcase.

ServerReportCannotBeGenerated

IfaServerReportcannotbegenerated,forexampleifAXISCameraStationServerdoesnotstart,runDirectXDiagnosticToolas

describedbelowandprovidedebuglogsandWindowsEventLogswithyoursupportcase.

DirectXDiagnostic

Tool

TogenerateinformationaboutDirectXcomponentsanddrivers,followthesesteps:

1.Opendxdiag.exe

-Windows8,WindowsServer2012:GototheStartscreenandtypedxdiag.

-Windows7,WindowsVista,WindowsServer2008:OpentheStartmenuand

typedxdiaginthesearcheld.

2.IfapromptappearsfortheDiagnosticTool,clickYes.

3.ClickSaveAllInformationandsaveasatext(txt)le.

4.Attachthetextletothesupportcase.

DebuglogsTocreatedebuglogs,zipthefollowingfolder:

C:\ProgramData\AxisCommunications\AXISCameraStation\4.xx

Note:ProgramDataisahiddenfolder.Activate“Showhiddenlesandfolders”todisplayit.

WindowsEventLogs:

Applicationand

System

Togenerateeventlogs,followthesesteps:

1.OpenWindowsControlPanel.

2.FromtheSystem&Securitycategory,selectAdministrativeToolsandthenEventViewer.

3.SelectWindowsLogsandthenApplication.

4.FromtheActionmenu,selectSaveAllEventsAsandsaveasaneventlog(evt)le.

5.Repeatsteps3and4butselectSysteminsteadofApplication.

6.Zipbothlesandattachthemtothesupportcase.