User manual

AXISCameraStation
Troubleshooting
Unabletoconnecttoserver.Ifthemessage"Unabletoconnecttoserver"isdisplayed:
•CheckthattheaddressandportoftheAXISCameraStationServerarecorrect.
•CheckthatthereisnoNAT,rewallorantivirussoftwareblockingtheconnection
totheServer.
•UseAXISCameraStationServiceControltocheckthattheServerisrunning.
OpentheServiceControlbydouble-clickingtheicon
inWindowsnotication
area.SeeAXISCameraStationServiceControl,onpage64.Theserverstatusis
displayedontheGeneraltab.Ifstatusis"Stopped",clickStarttostarttheServer.
•VerifythatthecomputerstheServerandClientareinstalledonareuptodate
andhavethelatestservicepacks/patches.
•VerifythatthenetworkiscorrectlyinstalledandconguredontheServerand
Clientcomputers.
Unabletolocatetheserver
computer.Pleasemakesurethat
theservercomputerisconnected
tothenetwork.
Ifthemessage"Unabletolocatetheservercomputer.Pleasemakesurethattheserver
computerisconnectedtothenetwork."isdisplayed:
•Checkthattheservercomputerisconnectedtothenetwork.
•CheckthattheaddressandportoftheAXISCameraStationServerarecorrect.
•CheckthatthereisnoNAT,rewallorantivirussoftwareblockingtheconnection
totheServer.
LicenseProblems
Problem
Solution
LicenseregistrationproblemsIfautomaticregistrationfails,trythefollowing:
•Checkthatthelicensekeyhasbeenenteredcorrectly.
•ModifytheclientproxysettingstoallowAXISCameraStationtoaccessthe
Internet.
•SelecttheoptionTheserverisnotconnectedtotheInternet.Makeanoteof
theServerIDandactivateAXISCameraStationfromwww.axis.com/techsup/acs.
Supportlicenseexpired
Theinitialbaselicenseincludesoneyearfreesupportandsoftwareupgrades.Foraccessto
supportandsoftwareupgradesaftertherstyear,asupportlicenseisrequired.Thesupport
licensemustberenewedeachyear.
AXISCameraStationcanbeusedwithfullfunctionalitywithoutasupportlicense.
Forinformationaboutlicenseoptionsandtopurchaselicenses,contactyourreseller.
LicenseregisteredtoomanytimesIftheinitialinstallationandlicenseregistrationwassuccessful,butthecomputerorsoftware
needstobereinstalled,askAxisCustomerSupporttodeactivatethelicense.Includethe
originallicensekeyandthenameofthecompanyandpersonthelicenseisregisteredto.Use
AXISCameraStationingracemodeuntiltherequesthasbeenprocessed.
Forinformationabouthowtoregisterlicenses,seeAXISCameraStationInstallationGuide.
MenuItem
Problem
Solution
Ican'tseetheConguration
menu
Youdonothaveadministratorprivileges.Menuitemsarehiddenfromusersthatarenot
grantedaccessunderUserPermissions.
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