User manual

AXISCameraStation
Troubleshooting
AXISCrossLineDetection
Problem
Solution
AXISCrossLineDetectiondoes
notwork
AXISCrossLineDetectionisanapplicationthatcanbeusedwithnetworkcamerasandvideo
encodersthatsupportAXISCameraApplicationPlatform.
TouseAXISCrossLineDetectionasatrigger,theapplicationmustrstbeinstalledas
describedinCameraApplications,onpage45.
Forinstructionshowtocongureandusetheapplication,seeAXISCrossLineDetection
UserGuide.
DomainUserSearchFails
Problem
Solution
CannotnddomainusersIfthedomainusersearchfails,changetheServicelogonaccount:
1.OpenWindowsControlPanel.
2.FromtheSystem&Securitycategory,selectAdministrativeToolsandthen
Services.
3.Right-clickAXISCameraStationandselectProperties.
4.SelecttheLogOntab.
5.ChangefromLocalSystemaccounttoThisaccount.
6.SelectauserwithaccesstoWindowsActiveDirectory.
GraphicsCardProblems
Problem
Solution
Thegraphicscarddriverismore
than12monthsold
SeeUpdateGraphicsCardDriver,onpage72.
GraphicscarderrorSeeUpdateGraphicsCardDriver,onpage72.
GraphicscardwarningThegraphicscarddoesnotmeettheminimumsystemrequirements,seeSystem
Recommendations,onpage5.
ThegraphicscardmustsupportDirectX9.0c,beWindowsVistacompliantandsupport
WindowsPresentationFoundationtier2.
Tocheckthegraphicscard’stierlevel,opentheHelpmenuandselectClientConguration
Sheet.RenderCapabilityTierislistedintheGeneralCongurationInformationsection.
ItisalsopossibletousetheCPUforvideorendering,insteadofusingthegraphicscard,
seeUseCPUforVideoRendering,onpage72.
LiveViewProblems
Problem
Solution
Repeatederrormessage"Media
Failed"
Trythefollowing:
ReducetheCPUload.GotoConguration>LiveViewSettings.Reducetheresolution,
increasecompressionandlowertheframerate.
Checkthatthecomputerisnotrunninglowonmemory.
Checkthatthegraphicscardhasbeenupdatedwiththelatestdriver,seeUpdateGraphics
CardDriver,onpage72.
Firewallandantivirussoftwaresometimesblockvideosignals.Checkthatyourrewalland
antivirusprogramdonotblockthefollowingles:
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