User manual

AXISCameraStation

Troubleshooting

AudioProblems

Problem

Solution

NoaudioinLiveViewIfthereisnoaudioinLiveView,checkthefollowing:

•Checkthatthecamerahasaudiocapabilities.

•Checkthatthecomputerhasanaudiocardandthatthecardisenabled.

•CheckthataudioisenabledinLiveView,seeEnableAudioinLiveView,onpage42.

•Makesuretheuserhasaccessrightstoaudio.

Tocheckandmodifyuseraccessrights:

Note:TofollowthesestepsyoumusthaveadministratorrightstoAXISCameraStation

1.GotoConguration>UserPermissions.

2.SelecttheuserorgroupandclickEdit

3.ClickAdvanced.MakesurethatAudioisselected

NoaudioinsplitviewsWhenusingdefaultsettings,audioisnotavailableinsplitviews.Tochangethedefault

settings:

1.GotoConguration>LiveViewSettings.

2.SelectthecameraandclickEdittoopenLiveViewSettings.

3.ClickLargeSplits.

4.ChangethesettingsunderOverrides.Enableaudiobychangingthemediaproles

orcleartheappropriateboxestodisabletheoverrides.

Note:AudiocannotbeusedwithM-JPEGvideo.Selectanothervideoformat.

NoaudioinsequenceviewsMakesurethataudioisenabledinmediaproleusedbytherstviewinthesequence.This

mediaproleisusedforallviewsinthesequence.SeeEnableAudioinLiveView,onpage42.

Ifthesequenceispartofasplitview,enableaudiointhesplitviewoverrides,see“Noaudio

insplitviews”,above.

NoaudioinplaybackAudioisavailableinplaybackifaudiowasenabledinthemediaproleusedfortherecording.

Note:AudiocannotbeusedwithM-JPEGvideo.Selectanothervideoformat.

Continuous,motiondetectionandmanualrecordings

Toenableaudio:

1.GotoConguration>RecordingSettings.

2.SelectthecameraandclickContinuous,MotionDetectionorManual.

3.Selectamediaprolewhereaudioisenabled.Ifthereisnosuchprole,click

ChangeandselecttheAudiobox.

Rule-triggeredrecordings

Toenableaudioinanexistingrule:

1.GotoConguration>EventConguration.

2.SelecttheruleandclickEdit

3.InstepActions,selecttheRecordactionandclickEdit.

4.Selectamediaprolewhereaudioisenabled.Ifthereisnosuchprole,click

ChangeandselecttheAudiobox

5.ClickFinishtosave.