AXIS Camera Station User Manual
About This Document This manual is intended for administrators and users of AXIS Camera Station and is applicable for software release 4.00 and later. It covers configuration of AXIS Camera Station Server and AXIS Camera Station Client as well as instructions for using and managing AXIS Camera Station on your network. Later versions of this document will be posted on Axis web site, as required. See also the product’s help pages.
AXIS Camera Station Table of Contents System Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AXIS Camera Station Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AXIS Camera Station Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Workspaces . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Camera Station Table of Contents AXIS T8312 Video Surveillance Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AXIS T8313 Video Surveillance Jog Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AXIS 295 Video Surveillance Joystick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network and Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Camera Station System Recommendations System Recommendations System recommendations for AXIS Camera Station. Hardware requirements are strongly dependent on the number of cameras. For latest information, recommendations for different system sizes and supported operating systems, see the hardware guidelines and release notes available at www.axis.
AXIS Camera Station Overview Overview AXIS Camera Station is a monitoring and recording system for small and midsize installations, such as retail shops, hotels, manufacturing sites and schools. AXIS Camera Station is a video management software optimized to take full advantage of Axis network cameras and video encoders, and combines easy installation and intuitive operation with powerful features for effective video investigation. In addition to the software, viewing apps for smartphones are available.
AXIS Camera Station Overview Note If AXIS Camera Station Server and the devices are separated by a proxy server, the server proxy settings in the Service Control might need to be modified. See Network and Security Configuration, on page 60.
AXIS Camera Station Overview Devices and Cameras In AXIS Camera Station, the terms “device” and “camera” are used as follows: Device A network product that has its own IP address. A device can be: • a network camera • a video encoder (video server) • an auxiliary device Camera A video source, that is: • a network camera • a video port (with a connected analog camera) on a video encoder • a view area in a network camera or video encoder Auxiliary device A network device without video ports.
AXIS Camera Station Overview Server Lists Server lists are useful when working with a large number of Servers, and when using the same Servers for Clients on different computers. To create and edit server lists, go to File > Server Lists. A Server can belong to more than one list. To connect to all Servers in a server list: 1. Select File > Log Off to log off from the current Servers or server list. 2. From the log-on screen, select Server list and select a list. 3. Click Log On.
AXIS Camera Station Get Started Get Started When using AXIS Camera Station for the first time, Get Started with AXIS Camera Station is started automatically. Get Started with AXIS Camera Station provides a quick way to add cameras and to configure and enable recording: 1. Select cameras and video encoders to add. See Add Cameras. 2. Select recording method and where to store recordings. See Configure Recording. 3. Review settings and click Finish to add cameras and start recording.
AXIS Camera Station Get Started - Network shares. To use a network share, click Add Network Share and enter the path to the share. 4. When satisfied, click Next to continue. It is not recommended to use more than 10 cameras per disk or to use disks with less than 10 GB free space. Write-protected disks cannot be used. If using multiple disks, cameras will be distributed among the disks.
AXIS Camera Station Live View Workspace Live View Workspace The Live View workspace shows live video from connected cameras. To configure live view settings such as video format, resolution, compression and frame rate, select Live View Settings from the Configuration menu. Live View workspace 1 2 3 4 5 6 7 Cameras, see page 13. Views, see page 13. Alarms and Tasks tabs, see page 26. Quick view, see Quick View, on page 14. REC button for starting a manual recording, see page 14.
AXIS Camera Station Live View Workspace To display the quick view, click in the Live View toolbar. For more information, see Quick View, on page 14. Cameras Click to expand Cameras. Cameras shows all cameras that have been added to AXIS Camera Station. Use the Search field to find cameras in the list. To select multiple cameras, keep the SHIFT or CTRL key pressed while selecting cameras. The cameras will be displayed in a split view.
AXIS Camera Station Live View Workspace • Audio in Live View, on page 14. • Pan, Tilt and Zoom in Live View, on page 15. • Focus Control, on page 15. • Image Enhancement, on page 15. Quick View Quick view provides quick access to live video from all the cameras added to AXIS Camera Station. The quick view is a split view showing up to 25 of the added cameras. To show the quick view, click in the Live View toolbar. If required, the quick view can be customized.
AXIS Camera Station Live View Workspace See also Use Audio from an Auxiliary Device, on page 43. Pan, Tilt and Zoom in Live View Pan, tilt, zoom (PTZ) is the ability to pan (move left and right), tilt (move up and down) and zoom in and out. PTZ can be used with all cameras. Mechanical PTZ can be used with PTZ cameras and cameras where digital PTZ has been enabled in the camera’s Setup pages, see Mechanical PTZ. Use the mouse wheel to zoom in and out.
AXIS Camera Station Live View Workspace Note When zooming in, image enhancement will be disabled temporarily, unless the mechanical PTZ tools are used. When zooming out, enhancement is re-applied automatically.
AXIS Camera Station Recordings Workspace Recordings Workspace The Recordings workspace handles recording search, playback and export. To enable or disable recording, to change recording method or to modify recording settings such as video format, resolution, compression and frame rate, open Recording Settings from the Configuration menu. Recordings workspace 1 2 3 4 5 6 7 8 9 Cameras, see Search and Play Recordings, on page 17. Recording search, see Search and Play Recordings, on page 17.
AXIS Camera Station Recordings Workspace 2. Select one or more cameras. Use the Search field to find cameras in the list. To select multiple cameras, keep the CTRL or SHIFT key pressed while selecting cameras. 3. Recordings from the current day are displayed in the timeline below the playback window. Playback starts automatically when recordings are found. 4. To show recordings from a different day, use the date selector in the timeline below the playback window. 5.
AXIS Camera Station Recordings Workspace Play — Start playback Pause — Pause playback Speed control — Hover the mouse pointer over the Play/Pause button to display the speed control. Use the needle or the mouse wheel to adjust playback speed. Jump to previous — Jump to the start of the ongoing or previous recording. Jump to next — Jump to the start of the next recording. Jump backward — (Displayed during playback) Jump 5 seconds back. Jump forward — (Displayed during playback) Jump 5 seconds forward.
AXIS Camera Station Recordings Workspace Bookmarks In the Recordings workspace, click to expand Bookmarks. To play a recording from the bookmarked time, click on the bookmark. Use the Type to search field to find bookmarks. To add a bookmark: 1. Use Cameras or Recording Search to find the recording. See Search and Play Recordings, on page 17. 2. In the playback timeline, click on the time to bookmark. 3. Click to expand Bookmarks. 4. Click to add the bookmark. 5. Enter a Name and a Description.
AXIS Camera Station Camera Management Workspace Camera Management Workspace The Camera Management workspace provides tools for management, administration and maintenance of connected devices, Note A device is a network product with its own IP address, see page 8 . Camera Management displays information about connected devices. Use the search field to find devices in the list. To hide or show columns, right-click in the header row and select which columns to show.
AXIS Camera Station Camera Management Workspace Camera Management workspace 1 2 3 4 Tags, see page 22. Tasks, see page 22. Search field. Alarms and Tasks tabs, see page 26. Tags Tags are used to organize devices in the Camera Management workspace. Devices can for example be tagged according to model or location. A device can have more than one tag. Click to expand Device Tags. Click a tag to display all devices associated with the tag. To tag devices: 1. Select the devices to tag. 2.
AXIS Camera Station Camera Management Workspace To perform a task, select the devices and click the task icon in the toolbar, or right-click and select the task. Assign IP address to selected devices, see page 47. Set password for selected devices. Upgrade firmware for selected devices, see page 46. Set date and time on selected devices. Restart selected devices. Restore selected devices. This will reset most settings, including the password, to their factory default values.
AXIS Camera Station Logs Workspace Logs Workspace The Logs workspace contains the following logs: Alarms System alarms, alarms generated by event configuration rules and, if enabled, motion detection alarms. Listed are the date and time of the alarm, the alarm title and an alarm description. For information about how to set up rules, see Event Configuration, on page 49. Events Displays camera and server events, for example recordings, triggers, alarms, errors and system messages.
AXIS Camera Station Configuration Workspace Configuration Workspace The Configuration workspace is a collection of the most important settings. Cameras Add and manage cameras and video encoders. Image Configuration Configure image settings such as brightness, white balance, wide dynamic range and image rotation. PTZ Configure pan, tilt and zoom (PTZ) settings. Recording Settings Configure recording settings such as recording type, video format, resolution, compression and frame rate.
AXIS Camera Station Alarms and Tasks Tabs Alarms and Tasks Tabs The Alarms and Tasks tabs at the bottom of the Live View, Recordings, Camera Management and Configuration workspaces display recent alarms and tasks. Click to minimize the tabs. Alarms Tab The Alarms tab lists the event and system alarms that have been triggered. Time The time the alarm was triggered or took place according to a schedule. Alarm What kind of alarm was triggered. Description A brief description of the alarm.
AXIS Camera Station Alarms and Tasks Tabs Task The name of the task Status Shows if the task is: • Cancel pending (Clean up after the task when the user pressed cancel) • Canceled (Cleaning is complete and the task is canceled) • Error (Task completed with errors, that is, the task failed on one or more of the selected cameras) • Finished (Task completed) • Finished during lost connection (Task completed. Displayed if the Client lost connection with the Server while the task was running.
AXIS Camera Station Licenses Licenses AXIS Camera Station can be run in three license modes: • Licensed version: Complete version allowing up to 100 video channels. • Trial: A 30 day evaluation version with full functionality. • AXIS Camera Station One: A free version with one video channel. Registering Licenses Multiple licenses can be added to AXIS Camera Station to install up to 100 video channels. Contact your local Axis reseller to purchase more licenses.
AXIS Camera Station Licenses License Transition AXIS Camera Station allows changing the license mode.
AXIS Camera Station How to... How to... When using AXIS Camera Station for the first time, Get Started with AXIS Camera Station is started automatically. After completing Get Started with AXIS Camera Station, cameras have been added and recording is enabled on all cameras. This chapter describes how to configure recording settings for individual cameras, how to configure live view settings and how to add more cameras and auxiliary devices.
AXIS Camera Station How to... • Select a profile with lower resolution, lower frame rate or higher compression. Video format H.264 results in smaller files than the other formats. • Use a schedule to only record during specific time periods. • Modify the Motion Settings to reduce the number of detected objects. Note View areas do not support motion recording. Motion Detection Axis network cameras and video encoders can detect motion using • AXIS Video Motion Detection 2.
AXIS Camera Station How to... Configure Built-In Motion Detection The motion detection built into Axis network cameras and video encoders detects moving objects within configured motion detection windows: • Include windows define areas where motion should be detected • Exclude windows define areas within an include window that should be ignored (areas outside include windows are always ignored) For each motion detection window you can configure: Object size - Object size is relative to the region size.
AXIS Camera Station How to... Continuous and Scheduled Recordings A continuous recording saves images continuously. This requires more disk space than the other recording options. To enable or disable continuous recording, or to modify settings, follow these steps: 1. From the Configuration menu, select Recording Settings. 2. Select one or more cameras and click Continuous. If selecting several cameras, recording can be enabled or disabled and schedule settings can be modified.
AXIS Camera Station How to... • Use a schedule to only record during specific time periods. • Consider using motion recording. Manual Recording To record manually: 1. Go to the Live View workspace. 2. Hover the mouse pointer over the camera's live view frame. 3. Click the REC button in the upper right hand corner. 4. A yellow indicator appears while the camera is recording. 5. Click STOP to stop the recording. Manual recording can also be started and stopped from the Actions menu.
AXIS Camera Station How to... Configure Storage Settings for Individual Cameras When cameras are added to AXIS Camera Station, the cameras are distributed among the selected recording disks. To change the recording disk or the number of days to keep recordings for a camera, follow these steps: 1. From the Configuration menu, select Recording Storage. 2. Select a camera from Cameras. 3. Click Edit to open the Edit Camera Recording Storage Settings dialog. 4. Select the disk to save recordings to. 5.
AXIS Camera Station How to... 1. Go to the Camera Management workspace. 2. Select the camera and click on the link in the Address column. 3. The camera's Setup pages are opened in a web browser. Enter the user name and password to log in. 4. In the Setup pages, go to Video & Audio > Camera Settings and click Enable View Areas. 5. Go to Video & Audio > View Areas to add and configure view areas. For instructions, see the online help. To add view areas to AXIS Camera Station: 1.
AXIS Camera Station How to... 3. Under Settings, enter the required information. Address — Enter the device’s IP address or host name. Port — Enter the port number, if different than the default port 80. 4. Under Credentials, enter a user name and password for an administrator account on the device. 5. Click OK to add the device. Create Views AXIS Camera Station supports different view types: split view, sequence, camera view, map and web page, see Views, on page 13.
AXIS Camera Station How to... In this example, the large frame is the hotspot. When clicking on another frame in the split view, the camera or view will load in the hotspot. Create a Sequence A sequence view automatically switches between included views. The dwell time, that is, the number of seconds to show a view, before switching to the next, can be set individually for each view. For cameras with PTZ capabilities, PTZ presets can be included in the sequence.
AXIS Camera Station How to... Create a Map A map is an imported image on which camera views, split views, sequences, web pages and other maps can be placed. The map gives a visual overview and makes it easy to quickly locate and access individual cameras. To open a camera or view from a map, click on the corresponding icon. Action buttons from Event Configuration can also be used with maps. To create a map, follow these steps: 1. In the Live View workspace, click to expand Views. 2.
AXIS Camera Station How to... Create a Web Page View External web applications can be integrated into AXIS Camera Station by creating a web page view. Web pages can, for example, be shown in a split or a sequence together with live video. To create a web page view, follow these steps: 1. In the Live View workspace, click to expand Views. 2. Right-click on a view group and select New Web Page. 3. Enter a name for the view. 4.
AXIS Camera Station How to... There are two types of action buttons: Command buttons - A command button is used to manually start an action. Use command buttons for actions that do not require a stop button. Examples: Activate an output for a predefined time (use output action with pulse set to the number of seconds the output should be active), raise an alarm, send e-mail. Toggle buttons - A toggle button is used to manually start and stop an action. The button has two states: toggle and untoggle.
AXIS Camera Station How to... Enable Audio in Live View To enable audio in Live View, follow these steps: 1. From the Configuration menu, select Live View Settings. 2. Select a camera and click Edit. 3. From the Profile drop-down list, select a media profile where audio is enabled. If there is no such profile, click Change and create one. Select H.264 or MPEG-4; audio is not supported with M-JPEG. 4. To enable audio in split views, click Large Splits to display the override settings.
AXIS Camera Station How to... Override Media Profiles in Live View The default media profile used in Live View can be overridden for split views. Using media profiles with lower resolution, lower frame rate or higher compression can improve performance, especially for large splits. To change the override settings, follow these steps: 1. From the Configuration menu, select Live View Settings. 2. Select a camera and click Edit. 3. Click Large Splits to display the Overrides settings 4.
AXIS Camera Station How to... 3. A list showing available I/O ports in devices added to AXIS Camera Station is now displayed. Select the port to add and click OK. 4. Enter a name for the port and names for the active and inactive states. The names will appear under Logs, I/O Monitoring dialog and in Event Configuration. 5. Output ports: To set the initial state of the output port, select On startup set to and then select the state to use as initial state.
AXIS Camera Station How to... 1. From the Configuration menu, open System Alarm 2. Check Send e-mail on system alarm to the following recipients. 3. Enter the e-mail addresses alarm messages should be sent to. 4. Under New recipient, choose if the address should be in the To, Cc or Bcc field of the e-mail and enter the e-mail address. 5. Click Add to enter the e-mail address into the Recipients box. 6. Click OK to save. Note To send emails, an SMTP server must first be added.
AXIS Camera Station How to... Important If the application is already installed, the existing application will be overwritten. Overwriting removes all application settings. If an application cannot be installed, go to www.axis.com and check if the device model and firmware version support AXIS Camera Application Platform. Export Recordings Recordings can be exported to a local disk, a network location or burned to a CD or DVD. Multiple recordings can be exported at the same time.
AXIS Camera Station How to... To upgrade one or more devices, follow these steps: 1. Go to the Camera Management workspace. 2. Select the devices. Multiple devices can be selected. 3. Right-click and select Upgrade Firmware. 4. To check if new firmware versions are available for download, click Check for Updates. Enter the user name and password for your MyAxis account. If you do not yet have an account, you can create one from this dialog. 6.
AXIS Camera Station How to... Register a MyAxis Account MyAxis is your personal area on Axis web site. From MyAxis you can download firmware and free software applications, submit questions to customer support, subscribe to electronic newsletters etc. To register an account, go to www.axis.com/reg/register.php and enter the required information. Parameter Management Important Parameter management is intended for advanced users.
AXIS Camera Station Event Configuration Event Configuration Event configuration is a powerful tool to reduce the number of recordings, to interact with devices connected to I/O ports and to alert operators about important events. To configure events, AXIS Camera Station uses rules. A rule is a set of conditions that define how and when actions should be performed. A rule consists of triggers and actions. Triggers define when the rule should be activated.
AXIS Camera Station Event Configuration Actions The following actions are available: Record The record action starts a recording from the selected camera. The recording can be accessed and played from the Recordings workspace. The recording is saved to the disk specified under Configuration > Recording Storage. Raise alarm The raise alarm action sends an alarm to all connected AXIS Camera Station Clients.
AXIS Camera Station Event Configuration The rule is configured in four steps, described in the following sections: • Triggers — add one or more triggers • Actions — add one or more actions • Schedule — select a schedule for the rule • Details — check settings and enable the rule Add Triggers A rule can have one or more triggers. When using several triggers, only one of the triggers needs to become active to activate the rule. In this example, an I/O trigger will be created.
AXIS Camera Station Event Configuration Add Actions The rule can have one or more actions. In this example, three actions will be created: record, raise alarm and send e-mail. Add a Recording Action To create a recording action, follow these steps: 1. In the New Rule dialog, Actions step, click Add and select Record. 2. In Create Recording Action select the camera that should start recording. In this example, Entrance. 3.
AXIS Camera Station Event Configuration Add a Raise Alarm Action To create a raise alarm action, follow these steps: 1. In the New Rule dialog, Actions step, click Add and select Raise alarm. 2. Type a title for the alarm message and a description. 3. To include an alarm procedure, select Alarm procedure, click Upload and browse to locate the file. 4. Click OK to save. Note An alarm procedure is an uploaded file, for example a text or image file.
AXIS Camera Station Event Configuration Set a Schedule The rule can be configured to be active at all times or according to a schedule. For more information about schedules, see Set Up Schedules, on page 44. To set a schedule, follow these steps: 1. When all actions have been added, click Next to move to the Schedule step. 2. Select Always to let the rule be active at all times or select a Custom Schedule 3. Click Next to go to the Details step. Rule Details The final Details step shows the rule settings.
AXIS Camera Station Input Devices Input Devices The following input devices can be used with AXIS Camera Station: • AXIS T8311 Video Surveillance Joystick • AXIS T8312 Video Surveillance Keypad • AXIS T8313 Video Surveillance Jog Dial • AXIS 295 Video Surveillance Joystick Hotkeys Hotkeys give quick access to commonly used actions.
AXIS Camera Station Input Devices AXIS T8311 Button Function (Global) Function (Live View) Function (Recordings) J1 Go to preset 1 Play/Pause J2 Go to preset 2 Stop J3 Go to preset 3 Jump to previous recording start J4 Go to preset 4 Jump to next recording start L Left mouse button R Right mouse button AXIS T8312 Video Surveillance Keypad AXIS T8312 Video Surveillance Keypad is a USB device used to quickly navigate between workspaces, cameras, views and PTZ presets.
AXIS Camera Station Input Devices Key Function (Global) F1 Navigate to Live View F2 Navigate to Recordings F3 Navigate to Logs F4 Navigate to Configuration View Go to the next user-created view (in My Views or Shared Views). Press 3+ to go to view number 3. Press ALT+ to go to the previous view. Camera Go to next camera view. Press 3+ to go to camera number 3. Press ALT+ to go to the previous camera view. Function (Live View) Go to the next PTZ preset of the currently selected camera.
AXIS Camera Station Input Devices AXIS T8313 Button Function (Global) Function (Live View) Function (Recordings) Add a bookmark Bookmark Go to the previous recording. Go to previous Play/pause the recording. Play/Pause Go to the next recording.
AXIS Camera Station Input Devices Button Function (Global) Function (Live View) Function (Recordings) F1 Go to preset 1 Play/Pause F2 Go to preset 2 Stop F3 Go to preset 3 Jump to previous recording start F4 Go to preset 4 Jump to next recording start F7 Show split/single view Show split/single view F8 Toggle full screen Take a snapshot F5 Left mouse button F6 Right mouse button F9 Navigate back F10 Start/Stop manual recording F11 Increase joystick speed.
AXIS Camera Station Network and Security Configuration Network and Security Configuration If AXIS Camera Station Client, AXIS Camera Station Server and the connected network devices are installed on different networks, it might be necessary to configure proxy and/or firewall settings. • If the Client and the Server are separated by a proxy server, the client proxy settings should be modified, see Client Proxy Settings, on page 61.
AXIS Camera Station Network and Security Configuration Devices outside of the local network. To access the devices on the other side of the proxy server from AXIS Camera Station, the server proxy settings must be configured. To configure the server proxy settings, follow these steps: 1. Open the AXIS Camera Station Service Control by double-clicking the icon Camera Station Service Control, on page 64. in Windows notification area. See AXIS 2. Select Modify settings. 3.
AXIS Camera Station Network and Security Configuration AXIS Camera Station Client behind a proxy. To connect to an AXIS Camera Station Server on the other side of the proxy, the client proxy settings must be configured. To configure the client proxy settings, follow these steps: 1. From the File menu, select Log Off to open the Log on screen. 2. Click Change client proxy settings. 3.
AXIS Camera Station Network and Security Configuration To configure user access rights, open the Configuration menu and select User Permissions. Local Security By default, local security is Disabled which means all users, who log onto AXIS Camera Station Server installed on the same computer as the AXIS Camera Station Client, will be given Administrator access. When local security is Enabled, access to AXIS Camera Station is restricted to trusted users and groups for both remote and local clients.
AXIS Camera Station AXIS Camera Station Service Control AXIS Camera Station Service Control AXIS Camera Station Service Control is the application that controls the AXIS Camera Station Service. The Service Control is started when the user logs on to Windows. An icon in Windows notification area shows if the service is running , is starting or has stopped . To open the Service Control, double-click the icon.
AXIS Camera Station AXIS Camera Station Service Control General Start and Stop the Server To start, stop or restart AXIS Camera Station Server, open the Service Control and click Start, Stop or Restart. Server Settings The server name and server ports can be changed from the General tab in the Service Control. Server name is the name of the Server. The name is displayed in AXIS Camera Station Client.
AXIS Camera Station AXIS Camera Station Service Control If there are local devices that do not go through the proxy server, select Bypass proxy for local addresses and enter the device’s addresses or host names. For more information about proxy settings, see Network and Security Configuration, on page 60. Database The AXIS Camera Station database stores recording and configuration information that is needed for the system to work properly. The database is backed up every night.
AXIS Camera Station Troubleshooting Troubleshooting Audio Problems Problem Solution No audio in Live View If there is no audio in Live View, check the following: • Check that the camera has audio capabilities. • Check that the computer has an audio card and that the card is enabled. • Check that audio is enabled in Live View, see Enable Audio in Live View, on page 42. • Make sure the user has access rights to audio.
AXIS Camera Station Troubleshooting AXIS Cross Line Detection Problem Solution AXIS Cross Line Detection does not work AXIS Cross Line Detection is an application that can be used with network cameras and video encoders that support AXIS Camera Application Platform. To use AXIS Cross Line Detection as a trigger, the application must first be installed as described in Camera Applications, on page 45. For instructions how to configure and use the application, see AXIS Cross Line Detection User Guide.
AXIS Camera Station Troubleshooting • • • • • • Empty “ActiveMovie Window” popup AcsAdmin.exe AcsAdminConsole.exe ACSService.exe Server.exe AcsClient.exe All content of C:\Program Files\Axis Communications\Components An empty "ActiveMovie Window" popup indicates problems with the graphics card's video memory and hardware acceleration. Possible solutions: Install the latest graphics card driver, see Update Graphics Card Driver, on page 72.
AXIS Camera Station Troubleshooting Unable to connect to server. If the message "Unable to connect to server" is displayed: • Check that the address and port of the AXIS Camera Station Server are correct. • Check that there is no NAT, firewall or antivirus software blocking the connection to the Server. • Use AXIS Camera Station Service Control to check that the Server is running. Open the Service Control by double-clicking the icon in Windows notification area.
AXIS Camera Station Troubleshooting Playback Problems Problem Solution Not enough disk space to buffer Increase the buffer size: 1. From the Options menu, open Customize and select the Recordings tab 2.
AXIS Camera Station Troubleshooting Update Graphics Card Driver For AXIS Camera Station to run properly, the graphics card in the computer must use the latest driver. Update the graphics card driver if "The graphics card is more than 12 months old" or "Graphics card error" is displayed. To find out what graphics card is installed in the computer, the diagnostic program dxdiag can be used. 1. Open dxdiag.exe - Windows 8, Windows Server 2012: Go to the Start screen and type dxdiag.
AXIS Camera Station Troubleshooting Important Recordings are stored in the location specified in Configuration > Recording storage and not in the database. Recordings should be backed up separately. To restore the database, follow these steps: 1. Open AXIS Camera Station Service Control by double-clicking the icon Station Service Control, on page 64. in Windows notification area. See AXIS Camera 2. Click Stop to stop the service. 3. Go to the folder where the backup files are stored.
AXIS Camera Station Troubleshooting 4. Click Stop to stop the service. 5. Move the file ACS.FDB to the new location. The file is located at: C:\ProgramData\AXIS Communication\AXIS Camera Station Server 6. Move the recordings from the old location to the new location. The recording paths must be exactly the same on the new computer. Contact Customer Support Technical support is available for licensed versions of AXIS Camera Station with a valid support license.
User Manual AXIS Camera Station © Axis Communications AB, 2004 - 2014 Ver. M3.26 Date: March 2014 Part No.
