User`s manual

Appendix A: Troubleshooting
104 AXIS StorPoint CD User’s Manual
Errors when Accessing the StorPoint CD or inserted CD-ROMs
If you get error messages when trying to access the AXIS StorPoint
CD or any inserted CD-ROM:
• Using TCP/IP, make sure that you have assigned a unique
Internet address to the StorPoint CD.
• Check the SCSI chain and ensure that all external CD-ROM
drives are switched on and that only the last unit is terminated.
• Make sure the drives are switched on before turning on the
StorPoint CD. See also
“Connecting CD-ROM Drives to the
StorPoint CD”
on page 15.
• Using Microsoft Windows Network, verify that you have enabled
the SMB protocol.
• Consult the error table in section “
Error Conditions
” on page 103
to see if the front panel indicators can help you identify the
problem.
Problems Running CD-ROM Software
If you have inserted a CD-ROM successfully, but the software on it
refuses to run or produces error messages, the software may expect the
CD-ROM data to be at root level. In NetWare as well as in the
Microsoft and IBM network operating system environments, you then
need to assign a drive letter to that particular disc. In NetWare, the
ShowAllVolumes
parameter must be set to
yes
. See “
Accessing CD-
ROMs in NetWare
” on page 50.
Some CD-ROMs, e.g the single user version of “Computer Select”,
requires the MSCDEX (Microsoft) driver. The volume is usually
released in a network version as well. An MSCDEX emulation, called
AXISCDEX, is available on the Axis Web site. The AXISCDEX
makes a CD-ROM on the StorPoint CD look as if it was locally
connected to the PC. AXISCDEX supports Windows for
Workgroups. An MSCDEX emulation for Windows 95 is also
available.