User`s manual

Appendix B: Troubleshooting
AXIS StorPoint CD Token Ring - User’s Manual 107
Name Resolution Problems in Windows (SMB)
If you cannot find your StorPoint CD on your Windows (SMB) network, the
reason might be a name resolution problem.
Find Computer When you have installed StorPoint CD, it takes a while before it shows up in the
browser list in Network Neighborhood. You can either just wait for the browser
list to be updated, or you can accelerate the process using the Find Computer
function available in Windows 95/98 and NT. Alternatively, you can perform a
manual mapping, e.g. use the command
NET USE X: \\AXISnnnnnn\Volumes.
Flush Name Cache Use the command
NBTSTAT -R to flush your machine's name cache.
Workgroup Note that StorPoint CD cannot be a master browser server in a workgroup. It is
not possible to place StorPoint CD or a group of StorPoint CD servers in a
single workgroup without Windows machines running file and/or print sharing.
Use WINS or
LMHOST
If you are using NBT and try to access StorPoint CD over a router, e.g.
StorPoint CD is located on a segment remote from your computer, you must
use WINS or LMHOST. The recommended method is WINS. Provided that
you have set the WINS parameters correctly, you should be able to access your
StorPoint CD over routers.
If this fails, check the following:
1. Make sure StorPoint CD has been registered in your WINS database
located on the Windows NT server. If your StorPoint CD is registered and
you still cannot see or access it over the Network Neighborhood, you
probably have other name resolution problems on your network.
2. Ping the unit via its IP address to make sure that you have TCP/IP connectivity.
3. Ping the unit using the SMB server name (NetBIOS) to check that the name
resolution works.
4. If you are using WINS, try a “static mapping” where you connect the IP address
of your StorPoint CD to its NetBIOS name. Note that if you used DHCP,
you should add a reservation where you connect the MAC address of your
StorPoint CD to a reserved IP address. It is often recommended that you use
these types of settings for server equipment. Refer to your Windows NT server
manuals for more information on this.