User guide

ProJet
®
860Pro User Manual Troubleshooting the ProJet x60Pro
3dscentral.3dsystems.com 61 All Rights Reserved
5/12/13
7 Troubleshooting the ProJet x60Pro
If you should encounter any problems with your ProJet x60Pro, the steps below will help you troubleshoot
the problem and, in most cases, correct it yourself. If you need to call service, we’ve provided a list of the
information to have ready for your Service Provider.
Start Here
Start with Section 7.1, ’Try This First’. In many cases this will solve the problem.
Troubleshoot
If the problem persists, use these troubleshooting flowcharts and tables to isolate the problem.
Power Up Problems
• Section 7.2, ’Problems Powering Up’
Motion Errors
• Section 7.3, ’Print Head Errors/ Weak Parts’
• Section 7.4, ’Alignment Errors’
• Section 7.5, ’Motion Errors - Fast Axis’
• Section 7.6, ’Motion Errors - Slow Axis’
Network Errors
• Section 7.7, ’Network Errors - Cannot Connect to Printer’
• Section 7.8, ’Network Errors - Packet Timeout’
Part Quality Problems
• Section 7.9, ’Part Quality Issues - General’
• Section 7.10, ’Part Quality Issues - Streaky or Striped Parts, Delamination’
• Section 7.11, ’Part Quality Issues - Bad Surface Finish’
Other problems
• Section 7.12, ’Miscellaneous Problems’
Additional information
• Section 7.13, ’Error Codes and Messages - Background Details’
• Section 7.14, ’Additional Information’
Call for Service
If you do need to call service, use the checklist provided here to gather the information your Service Pro-
vider will need.
• Section 7.15, ’Calling for Service’