User guide

System User Guide
D5033331 A
AB SCIEX TripleTOF
®
5600/5600+ Instruments
111 of 116
9
Basic System Troubleshooting
This appendix contains basic information for troubleshooting basic system issues. Certain
activities may be carried out by the AB SCIEX trained Qualified Maintenance Person in the
laboratory. For advanced troubleshooting, contact an AB SCIEX Field Service Employee (FSE).
For sales, technical assistance or service, contact an AB SCIEX FSE or visit the AB SCIEX Web
site at www.absciex.com for contact information.
Table 9-1 System Issues
Issue Possible cause Corrective action
Sensitivity loss Instrument or ion source
requires tuning and optimizing
For more information, refer to:
• Instrument Tuning and
Calibrating
• DuoSpray™ Ion Source
User Reference on page 83
appendix
•Analyst
®
software Help
system
Dirty curtain plate Refer to Clean the Curtain
Plate on page 108 for more
information.
Dirty orifice plate Contact an AB SCIEX FSE or
your local AB SCIEX trained
Qualified Maintenance Person.
Dirty QJet
®
ion guide, Q0 or
IQ0
Contact an AB SCIEX FSE or
your local AB SCIEX trained
Qualified Maintenance Person.
Frequent or extreme
contamination of the QJet ion
guide
Curtain Gas™ flow rate is too
low.
Verify, and if applicable,
increase the Curtain Gas™
flow rate.
Low vacuum level Low roughing pump oil level. Check the roughing pump oil
level, and add oil if necessary.
Contact an AB SCIEX FSE or
your local AB SCIEX trained
Qualified Maintenance Person.