User`s manual

27
AXIS 292 - Troubleshooting
For additional assistance, please contact your reseller or check the product’s support pages
on the Axis Website at http://www.axis.com/techsup
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been
interrupted or the firmware has
otherwise been damaged.
See the Emergency Recovery Procedure above.
No image or slow updating of images on video out
The video source is too heavily
loaded
Try limiting the number of clients accessing the video source. Slow performance may be caused
by e.g. heavy network traffic, many users with access to unit, low performing client, complexity
and movement in the image etc.
Network bandwidth not suffi-
cient
Adjust the video and audio settings of the video source to suit the prevailing conditions.
Video source requires HTTPS Change the settings of the video source to not require HTTPS.
Poor image quality on monitor
Wrong PAL/NTSC settings Check PAL/NTSC settings
Video source has been config-
ured with low resolution or high
compression.
Adjust the video source configuration
Wrong cabling Check cabling, exchange if necessary
No connection to the video source
Video source is no longer avail-
able.
Check if the video source is accessible from a PC. Check the video source. The source may have
been turned off, it may have received a new IP address or the password may have been
changed. Change the AXIS 292 settings accordingly.
Wrong IP address to the encoder Change the IP address to the encoder on the Video & Audio web page of the AXIS 292.
Wrong user/password to the
encoder
Change the user name and password to the encoder on the Video & Audio web page of the
AXIS 292.
Wrong source type is selected Select automatic detection of source type or specify the correct source type.
No audio out
Audio not available Check if audio is enabled on the encoder. Check the cabling used. Check that the volume out
from the decoder is high enough.