User`s manual

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AXIS 282/AXIS 282A - Troubleshooting
Support
If you contact Axis support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
Server Report - go
to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
Log file - go to Setup > Syst
em Options > Logs & Reports. The Log file records events
within the unit since the last restart of the system and can prove a useful diagnostic tool
for troubleshooting.
Logs and Reports
When contacting Axis support, please be sure to
provide a valid Server Report with your
query. The Access Log is automatically included in the server report.
Information
This page gives you access to the following log files and
reports that may prove useful
when troubleshooting a problem or when contacting the Axis support web.
System Log - - Provides information about system events.
Access Log - - The Access Log may be used for various purposes:
• Security - Tracking all access to your camera.
The access log lists the IP
addresses, users and networking protocols used to access the camera.
• Simple web attraction tracker.
• System analysis and trouble
shooting.
Server Report - - Provides information about the server status and
should always be
included when requesting support.
Parameter List - - Shows the unit's parameters and th
eir current settings.
Connection List - - Lists all clients that are currently accessing video and
audio. It is
also used for system analysis and trouble shooting.