User`s manual

AXIS 282/AXIS 282A - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the AXIS 282/AXIS 282A is lost during the upgrade,

the process will fail and the unit will become unresponsive. A flashing red Status LED

indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is

located on the memory capsules on top of the AXIS 282/282A.

1. Unix/Linux - From the command line,

type the following:

arp -s <IP address of AXIS 282/AXIS 282A> <Serial number> temp

ping -s 408 <IP address of AXIS 282/AXIS 282A>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 282/AXIS 282A> <Serial number>

ping -l 408 -t <IP address of AXIS 282/AXIS 282A>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press

CTRL+C to stop Ping.

3. Open a browser and type in the AXIS 282/AXIS 282A’s IP address. In the page that

appears, use the Browse button to select the upgrade file to use, e.g. axis282qa.bin or

axis282sa.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and

show a steady green on the Power and Status LEDs and flashing green or amber on the

Network LED.

5. Reinstall the AXIS 282/AXIS 282A.

If the emergency recovery procedure does

not get the AXIS 282/AXIS 282A up and

running again, please contact Axis support at www.axis.com/techsup/