User`s manual

34
AXIS 262+ Troubleshooting
NAT traversal
Depending on your network configuration, it may be necessary to use NAT traversal to
access the AXIS 262+ from a WAN. In the example shown below, NAT traversal will
enable the PC located on the WAN to access the camera and the AXIS 262+, which are
located on the LAN.
In the router, port 80 can be mapped to some other port number, e.g. 8080 and port 2000
should be mapped to 2000. When this has been done, the user on the PC can access the
AXIS 262+ by typing the following URL in the browser: http://212.10.10.10:8080
Note:
The camera link button may not function in the Main View when using NAT traversal. You can type the IP
address of the camera directly in Internet Explorer along with the port number that port 80 of the camera
is mapped to in the router.
Support
If you contact Axis support, help us resolve your problem by providing a log file, server
report and a brief description of the problem.
Log file - go to > Logs & Reports > Logs. The Log file records events within the unit
and can prove a useful diagnostic tool for troubleshooting.
Server Report - go to > Logs & Reports > Server Report. The server report contains
important information about the server and its software, as well as a list of the current
parameters.