Instruction manual

Troubleshooting AXIS 2411 Admin Manual

The log file can be read in any text editor and will look something like this:

Typical AXIS 2411 Log File

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can

determine whether a specific IP address is accessible. It also provides a particularly useful method

for confirming addressing conflicts with your AXIS 2411 on the network.

Having disconnected your AXIS 2411, follow the instructions below in association with

Symptoms, Possible Causes and Remedial Actions, on page 23, and run the PING utility to

troubleshoot TCP/IP problems on your network:

1. Start a Command window and type

ping x.x.x.x, where x.x.x.x is the IP address of the

AXIS 2411.

2. If you receive the reply

destination host unreachable, then the AXIS 2411 is not

accessible on your subnet. You must obtain a new IP address and reinstall the unit.

3. If this does not solve the problem, disconnect

the AXIS 2411 from the network and run PING

again. See the table below for an interpretation of the results.

Jan 1 00:01:29 (none) syslogd 1.3-3: restart.

Jan 1 00:01:29 (none) parhand[17]: Starting.

Jan 1 00:01:29 (none) sh: Firmware release: AXIS 2411 video Server 3.00

Jan 1 00:01:29 (none) sh: Network configuration for AxisProduct

Jan 1 00:01:29 (none) sh: IP: 172.21.1.200 MAC: 00:40:8C:18:16:F2

Jan 1 00:01:29 (none) sh: Netmask: 255.255.0.0 Broadcast: 10.13.255.255

Jan 1 00:01:29 (none) sh: Network: 172.21.1.60 Gateway: 10.13.1.1

Jan 1 00:01:30 (none) camd[22]: camd $Revision: 1.69 $ starting up

Jan 1 00:01:30 (none) iod[23]: iod: Starting 13:26:34 $Revision: 1.22.2.1 $

Jan 1 00:01:32 (none) dstd[51]: Starting.

Jan 1 00:01:32 (none) ssid[54]: "Starting" 13:23:40 $Revision: 1.14 $ 0

PING Reply Interpretation and recommendation

Reply from <IP address>: bytes = 32; time = 10

ms.....

The IP address is already used and cannot be used again. You must obtain a

new IP address.

Request timed out This IP address is not used and is available for use with your AXIS 2411. If

you already installed the unit using this IP address, the installation may

have failed. Reinstall the unit. Also check all cabling.