Instruction manual

AXIS 2411 Admin Manual Troubleshooting

Appendix B - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have

with your AXIS 2411. Symptoms, possible causes and remedial actions are provided in a quick

reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the firmware

version currently installed. An updated version may contain a correction that fixes your particular

problem. For more information, please see Updating the Firmware, on page 25.

Support

If you cannot solve your problem after reading the information in this appendix or after referring

to the AXIS 2411 FAQ, you can pass the problem to the AXIS support desk. To help us help you

resolve your problems expediently, please be sure to provide the following information:

• a brief description of the problem

• the Server Report

• the log file

• if relevant, an example of a poor image.

Server Report

The server report contains important information about the server and its software, as well as a

list of the current parameters.

The Log File

The AXIS 2411 log file records events within the unit and can prove a useful diagnostic tool when

attempting to resolve any problems that might occur.

Viewing the File

To display the latest log entries since the last Restart of the system:

1. Click Admin in the graphic interface.

2. Click the View Log File button. All Video Server commands executed since the last Restart of

the system are displayed in a separate window.

Alternatively, get a copy of the log file by typing the following command directly into the

location/Address field (URL) of your browser:

http://<servername>/support/messages