System information

Troubleshooting
Axis Communications AB provides NO support for application development of any kind. The information
here is provided "as is", and there is no guarantee that any of the examples shown will work in your
particular application.
Revision 1.02 October 2002 85
7 Troubleshooting
7.1 Script related problems
Axis Communications AB does not provide support for application development of any kind.
The information here is provided "as is", and there is no guarantee that any of the examples
shown will work in your particular application.
7.2 Product related problems
If you run into problems, please try these steps first, before contacting your local supplier:
1. Consult the Troubleshooting section of the product’s Users Guide.
2. Visit the Axis product Support Web, available at www.axis.com and verify that the
product contains the latest available software version. Updated trouble shooting
information and the latest software for the unit can also be found here.
3. Consult the FAQ and technical notes on the Axis product support page for additional
help.
4. Contact the local supplier where the product was purchased, for assistance.
The Log file can prove a useful diagnostic tool when attempting to resolve any problems that
might occur. From the Support menu, click Log File to display the latest records, events, and
commands executed by the product since the last Restart of the system. Always attach the log file
and parameter list when contacting Axis support.