Instruction manual

AXIS 2400+/2401+ Admin Manual Troubleshooting

Appendix B - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might

have with your AXIS 2400+/2401+. Symptoms, possible causes and remedial actions are

provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the

firmware version currently installed. An updated version may contain a correction that

fixes your particular problem. For more information, please see Updating the Firmware, on

page 41.

Support

If you cannot solve your problem after reading the information in this appendix or after

referring to the AXIS 2400+/2401+ FAQ, you can pass the problem to the AXIS support

desk. To help us help you resolve your problems expediently, please be sure to provide the

following information:

• a brief description of the problem

• the Server Report

• the log file

• if relevant, an example of a poor image.

Server Report

The server report contains important information about the server and its software, as well

as a list of the current parameters.

The Log File

The AXIS 2400+/2401+ log file records events within the unit and can prove a useful

diagnostic tool when attempting to resolve any problems that might occur.

Viewing the File

To display the latest log entries since the last Restart of the system:

1. Click the Video Server icon in the graphic interface.

2. Click the View Log File button. All Video Server commands executed since the last

Restart of the system are displayed in a separate window.