Instruction manual

Appendix A - Troubleshooting AXIS 2400 Administration Manual
40
The IP address is located
within a different subnet.
In Windows 95/98 or Windows NT, check that the IP
address for your AXIS 2400 is within the same subnet as
your workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. Check that the first 3 numbers within the IP address of
your AXIS 2400 matches the first 3 of your workstation. If
not, your AXIS 2400 is in a different subnet and the IP
address cannot be set from this workstation. You must
then obtain a new IP address.
In Windows 95, the ARP
table was empty when
you tried to set the IP
address.
In Windows 95, the ARP command cannot be used if you
have an empty ARP table.
Type
arp -a to view the ARP table. If it is empty, you must
ping an existing unit on your network before you can down-
load the IP address to the AXIS 2400 using ARP.
The programming script is
not working.
Check that the programming script has been enabled.
The Power indicator is not
constantly lit
Faulty power supply. Verify that you are using an Axis PS-D power supply.
The Network indicator is
not red.
Faulty cabling. 1. To verify that the cables work, ping the address of a
known existing unit on your network.
2. If the cabling is OK and your network is reachable, you
should receive the reply similar to this:
...bytes = 32 time = 2 ms,
The Active and Network
indicators are flashing
every 0.5 seconds
Hardware failure. Contact your Axis dealer.
Your AXIS 2400 works
locally, but not externally.
Firewall protection Check the Internet firewall with your system manager.
Default routers required Check whether you need to configure the default routers
settings.
The Internet site is too
heavily loaded.
Use a script running on your web server to relay images
from the AXIS 2400 to the Internet. This is particularly
important when generating zoom and hugesize images.
No image using Refresh
and/or
Slow updating of
snapshots using the
Server push function.
Complex images, i.e.
those containing great
picture contrasts, have
greater file size and thus
place greater demand on
the available file space
within the AXIS 2400.
The memory constraints become significantly more acute if
multiple clients try to access the same snapshot.
Try limiting the number of clients.
Symptoms Possible causes Remedial actions