Instruction manual

AXIS 2400 Administration Manual Appendix A - Troubleshooting

Examining the File

The Log file can be examined directly using any text editor and typically contains the following

information:

Typical AXIS 2400 Log File

Symptoms, Possible Causes and Remedial Actions

Fri Apr 30 09:56:35 Info: Initialize video decoders

Fri Apr 30 09:56:41 Info: Detection of color standard.

Fri Apr 30 09:56:41 Info: Saa7111Decoder :: Found PAL BGHI/NTSC M.

Fri Apr 30 09:56:41 Info: Detection of color standard.

Fri Apr 30 09:56:42 Info: Saa7111Decoder :: Found PAL BGHI/NTSC M.

Fri Apr 30 09:56:42 Info: Initialize serial ports device Drivers

Fri Apr 30 09:56:42 Info: serialHAL::mode : using RS232

Fri Apr 30 09:56:42 Info: Create TCP Generic, port 0

Fri Apr 30 09:56:42 Info: Create Canon VC-C3, port 1

Fri Apr 30 09:56:42 Info: Create Nulldriver, port 2

Fri Apr 30 09:56:42 Info: Prepare for FTP/CRON image access

Fri Apr 30 09:56:42 Info: Initialize Juliette chip

Fri Apr 30 09:56:42 Info: Start script

Fri Apr 30 09:56:42 Info: Start SoftWatchdog

Fri Apr 30 09:56:42 Info: Create camera device port connection

Symptoms Possible causes Remedial actions

The AXIS 2400 cannot be

accessed from a Web

browser.

The IP address is already

used by another device.

Follow the instructions below to check that the IP address

for your AXIS 2400 is unique:

1. Start a DOS window.

2. Type ping x.x.x.x, where x.x.x.x is the IP address

of the AXIS 2400.

The subsequent reply will provide an explanation as to the

cause of the problem. The possible replies can be inter-

preted as follows:

bytes = 32 time = 2 ms......

The IP address is already used and cannot be used again.

You must obtain a new IP address.

destination host unreachable

The AXIS 2400 is not within a reachable network node. You

must obtain a new IP address.

request timed out

This IP address is not used by anyone and is available for

use with your AXIS 2400.