User`s manual

38
AXIS 206 - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP/Ping - the IP address must
be set within two minutes after power
has been applied to the camera.
Try the installation again. Ensure the Ping length is set to 408. Please see Manual
Installation with ARP/Ping, on page 14.
The camera is located on a different
subnet.
If the IP address intended for the AXIS 206 and the IP address of your computer are
located on different subnets, you will not be able to set the IP address.
The IP address is being used by another
device
Disconnect the AXIS 206 from the network. Run the Ping command. (In a Command/DOS
window, type ping and the IP address of the unit.)
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means
that the IP address may already be in use by another device on your network. You must
obtain a new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with
your camera. In this case, check all cabling and reinstall the unit.
Possible IP address conflict with
another device on the same subnet.
The static IP address in the AXIS 206 is used before the DHCP server sets a dynamic IP
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP
address to 0.0.0.0.
The AXIS 206/AXIS 206M cannot be accessed from a Web browser
The IP address has been changed by
DHCP.
1) Move the AXIS 206 to an isolated network or to one with no DHCP or BOOTP server.
Set the IP address again, using the AXIS IP Utility (see page 12) or the ARP/Ping com-
mands.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to
the main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select
the required service and then configure IP address change notification from the network
settings. Return the unit to the main network. The unit will now have a dynamic IP
address, but will notify you if the address changes.
Other networking problems. Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See the instructions above.
The AXIS 206W cannot be accessed from a Web browser
The wireless settings in the AXIS 206W
do not match those in the wireless
access point.
Check that the SSID and WEP settings are identical in the camera and in the access
point. Check the configuration with the USB cable. See page 15. Check the configuration
in the wireless access point.
Support for 802.11b disabled or miss-
ing.
Check that the wireless access point supports the 802.11b standard and that this is
enabled.
Wireless access point requires MAC
address registration.
Some brands of wireless access point require the wireless device’s MAC address to be
registered before allowing the connection to the wireless network. Check the access
point’s settings and/or documentation.
The IP address for the AXIS 206W is no longer valid
The DHCP assigned IP address has
changed.
Unplug and plug the USB cable back in, to update the IP address in the AXIS Setup Tool.
For more information on how to discover the IP address, see also page 16.
The AXIS 206 is accessible locally, but not externally
Firewall protection. Check the Internet firewall with your system administrator.
Default routers required. Check if there are default router settings that must be configured.