User`s manual

AXIS 206 - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the AXIS 206 is lost during the upgrade, the process

will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed

upgrade. To recover the AXIS 206 or the AXIS 206M, follow the steps below. If the

upgrade for the AXIS 206W

fails, please contact Axis support at www.axis.com/techsup.

Recover the AXIS 206/AXIS 206M

1. Unix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 206> <Serial number> temp

ping -s 408 <IP address of AXIS 206>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 206> <Serial number>

ping -l 408 -t <IP address of AXIS 206>

Note:

The serial number is on the label on the product casing.

2. If the unit does not reply within a few seconds, restart it and wait for a reply.

Press CTRL+C to stop Ping.

3. Open a browser and type in the AXIS 206’s IP address. In the page that appears,

use the Browse button to select the upgrade file to use, e.g. axis206.bin or

axis206m.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically

restart and show a steady green on the Power and Status LED:s and flashing

green or amber on the Network LED.

5. Repeat the ARP and Ping commands as described above.

6. Open a new browser and enter the unit's IP address.

7. Reconfigure your settings.

If the emergency recovery procedure does not get the AXIS 206/AXIS 206M up and

running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you need to contact Axis support, please help us to help you, by providing the server

report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report

contains important information about the server and its software, as well as a list of the

current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file

records events in the unit since the last system restart and can be a useful diagnostic tool

when troubleshooting.