AXIS P5624-E PTZ Dome Network Camera User Manual
About this Document This manual is intended for administrators and users of AXIS P5624–E PTZ Dome Network Camera, and is applicable to firmware 5.70 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com.
Japan この装置は、クラスB 情報技術装置です。この装置は、家 庭環境で使用することを目 的としていますが、この装置が ラジオやテレビジョン受信機に近接して使用されると、 受 信障害を引き起こすことがあります。 取扱説明書に従って 正しい取り扱いをして下さい。 本製品は、シールドネッ トワークケーブル(STP)を使用して接続してください。また 適切に接地してください。 Korea 이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사 용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니 다. 적절히 접지된 STP (shielded twisted pair) 케이블을 사용하여 제품을 연결 하십시오. Safety This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment.
AXIS P5624-E PTZ Dome Network Camera Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE TICE NO Indicates a situation which, if not avoided, could result in damage to property.
AXIS P5624-E PTZ Dome Network Camera Table of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . .
AXIS P5624-E PTZ Dome Network Camera Table of Contents Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . .
AXIS P5624-E PTZ Dome Network Camera Hardware Overview Hardware Overview NOTICE TICE NO Make sure the dome is attached in operation mode, otherwise focus may be affected. 4 1 2 3 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Ground screw Mounting screws (3) Network connector (PoE+) Hook for safety wire SD memory card slot Control button Status LED indicator Restart button Dome Connectors and Buttons For technical specifications, see page 60.
AXIS P5624-E PTZ Dome Network Camera Hardware Overview NOTICE TICE NO Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors or in demanding electrical environments shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions.
AXIS P5624-E PTZ Dome Network Camera Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer® with Windows® • Safari® with OS X® • ChromeTM or Firefox® with other operating systems. See Technical Specifications on page 60.
AXIS P5624-E PTZ Dome Network Camera Access the Product Set the Root Password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time. To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.
AXIS P5624-E PTZ Dome Network Camera Access the Product To configure the manual trigger: 1. Go to Setup > Events. 2. Click Add to add a new action rule. 3. From the Trigger drop-down list, select Input Signal. 4. From the second drop-down list, select Manual Trigger. 5. Select the desired action and configure the other settings as required. For more information about action rules, see Events on page 34. To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Config. 2.
AXIS P5624-E PTZ Dome Network Camera Access the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined buttons can also appear in the Control panel. See Controls on page 28. Select a PTZ preset position to steer the camera view to the saved position. See Preset Positions on page 25. Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.
AXIS P5624-E PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS P5624-E PTZ Dome Network Camera Media Streams Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways: • Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required. • Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi • Windows Media Player.
AXIS P5624-E PTZ Dome Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have restricted access to settings, see Users on page 42 See also the online help .
AXIS P5624-E PTZ Dome Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 16. • Stream profiles. See page 17. • Camera settings. See page 18. • Overlay image. See page 19. • Privacy mask. See page 21. Set Up Video Streams To set up the product’s video streams, go to Video > Video Stream. The video stream settings are divided into the following tabs: • Image. See page 16. • H.264. See page 17. • MJPEG. See page 17.
AXIS P5624-E PTZ Dome Network Camera Video H.264 H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differences from previous frames. The H.264 stream settings can be configured from the Video > Video Stream page. Select the H.264 tab.
AXIS P5624-E PTZ Dome Network Camera Video To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles. To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance To change Image Appearance go to the menus under Setup > Video > Camera Settings. Increasing the Color level increases the color saturation.
AXIS P5624-E PTZ Dome Network Camera Video Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light. Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s).
AXIS P5624-E PTZ Dome Network Camera Video When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming & Date/Time Formats in the online help . It is also possible to display text when an action rule is triggered, see Use Overlay Text in an Action Rule. Note To enable overlays: 1. Go to Video > Video Stream and select the Image tab. 2.
AXIS P5624-E PTZ Dome Network Camera Video 5. Click Save. To select the image to use as overlay: 1. Go to Video > Overlay Image. 2. Select the image to use from the Use overlay image list and click Save. To display the overlay image: 1. Go to Video > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include overlay image at the coordinates. 3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner.
AXIS P5624-E PTZ Dome Network Camera Video Since the Pan/Tilt/Zoom coordinates define its size and position, a privacy mask is dynamic in relation to the monitored area. This means that regardless of the angle and zoom of the lens, the same place or object will be hidden. To define at what magnification the mask should be displayed, zoom to the desired level and click Set level. You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.
AXIS P5624-E PTZ Dome Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 17. • Default Viewer for Browser. See page 23. • Viewer Settings. See page 23. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 10. • User Defined Links. See page 24.
AXIS P5624-E PTZ Dome Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS P5624-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position • Focus position (manual or automatic) Access the Preset Positions Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page.
AXIS P5624-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time. Enter the length of time in the Return to home when inactive field and click Save. Set the time to zero to prevent the product from automatically returning to the Home position. Focus Window The focus window makes it possible to select an area of the camera's image that focus should be applied on.
AXIS P5624-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove. Note For products that support Limited Guard Tour, the product has a fixed minimum view time For more information see the online help . OSDI Zones On-Screen Direction Indicator (OSDI) zones can be included in the overlay text (see Overlay on page 19) to aid the user to navigate the Axis product.
AXIS P5624-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) x Move speed sets the speed of the camera’s pan and tilt movements. The default setting is maximum speed. When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is useful then the view is zoomed in on an object.
AXIS P5624-E PTZ Dome Network Camera PTZ (Pan Tilt Zoom) Control Queue Note • The administrator can enable and disable PTZ controls for selected users. • To identify different users in the viewer group, cookies must be enabled on the client. • The Control queue polltime is measured in seconds. For more information see the online help . The administrator can set up a queue for PTZ controllers from PTZ > Control Queue.
AXIS P5624-E PTZ Dome Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object or if the product is tampered with. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm. Low sensitivity value implies that the product will generate an alarm only if the hit is powerful.
AXIS P5624-E PTZ Dome Network Camera Detectors Parameter Object Size History Sensitivity Description Object size relative to window size. Object memory length. Difference in luminance between background and object. High level (100%) Only very large objects trigger motion detection. An object that appears in the window triggers motion detection for a long time before it is considered as non-moving. Ordinary colored objects on ordinary backgrounds trigger motion detection.
AXIS P5624-E PTZ Dome Network Camera Applications Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • Several applications can run at the same time but some applications might not be compatible with each other.
AXIS P5624-E PTZ Dome Network Camera Applications If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS P5624-E PTZ Dome Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS P5624-E PTZ Dome Network Camera Events • • • • • • - Day/Night Mode – Trigger the rule when the product switches between day mode (IR cut filter on) and night mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected to an output port. - Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications.
AXIS P5624-E PTZ Dome Network Camera Events Actions Available actions include: • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). • Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 21. • PTZ Control - Preset Position – Go to a preset position. - Guard Tour – Start a guard tour. See Guard Tour on page 26. • Record Video – Record video to a selected storage. • Send Images – Send images to a recipient.
AXIS P5624-E PTZ Dome Network Camera Events SFTP Send Images Encrypted file transfer using SSH File Transport Protocol (SFTP). SFTP is a more secure method than FTP but file transfer might be slower, especially for large files such as high resolution video. Send Video Clip Specify login information for the SFTP server and the server’s public key MD5 fingerprint (32 hexadecimal digits). The SFTP recipient supports SFTP servers using SSH-2 with RSA and DSA host key types. RSA is the preferred method.
AXIS P5624-E PTZ Dome Network Camera Events Create Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below. To create a new schedule: 1. Go to Events > Schedules and click Add. 2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule. 3. Click OK.
AXIS P5624-E PTZ Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 40. • To set up action rules, see page 34. • To access recordings, see Find Recordings on page 39. • To play recordings, see Play Recording on page 39. • To export a recording as a video clip, see Export Video Clip on page 40. • To configure camera controlled storage, see Storage on page 50.
AXIS P5624-E PTZ Dome Network Camera Recordings To play a recording, follow these steps: 1. Go to Recordings > List. 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the filters. See also Find Recordings on page 39. 3. Select the recording and click Play. The recording will be played in a new browser window. Export Video Clip Recordings on the SD card or network share can be exported as video clips.
AXIS P5624-E PTZ Dome Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS P5624-E PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS P5624-E PTZ Dome Network Camera System Options HTTPS HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing. HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by HTTPS is considered adequate for most commercial exchanges. The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
AXIS P5624-E PTZ Dome Network Camera System Options Certificates Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates can be used with the Axis product: Server/Client certificates - To authenticate the Axis product.
AXIS P5624-E PTZ Dome Network Camera System Options If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes. The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats.
AXIS P5624-E PTZ Dome Network Camera System Options Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125 Windows syntax (this may require that you run the command prompt as an administrator) arp -s ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4.
AXIS P5624-E PTZ Dome Network Camera System Options Advanced TCP/IP Settings DNS Configuration DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options > Network > TCP/IP > Advanced. Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
AXIS P5624-E PTZ Dome Network Camera System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
AXIS P5624-E PTZ Dome Network Camera System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use. The QoS settings are configured under System Options > Network > QoS.
AXIS P5624-E PTZ Dome Network Camera System Options RTP/H.264 The RTP port range and multicast settings are configured under System Options > Network > RTP. The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used. Select Always Multicast Video to start multicast streaming without opening an RTSP session. Bonjour The Axis product includes support for Bonjour.
AXIS P5624-E PTZ Dome Network Camera System Options 4. The card can now be removed. Format SD Card NOTICE TICE NO Formatting the SD card will remove all data and recordings stored on the card. Important If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted into the Axis product. An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the SD card, follow these steps: 1.
AXIS P5624-E PTZ Dome Network Camera System Options Note A restart clears all entries in the Server Report. Click Restore to reset most settings to the factory default values. The following settings are not affected: • the boot protocol (DHCP or static) • the static IP address • the default router • the subnet mask • the system time • the IEEE 802.
AXIS P5624-E PTZ Dome Network Camera System Options Connection List - Lists all clients that are currently accessing media streams. Crash Report - Generates an archive with debugging information. The report takes several minutes to generate. Advanced Scripting Scripting allows experienced users to customize and use their own scripts. NOTICE TICE NO Improper use may cause unexpected behavior and loss of contact with the Axis product.
AXIS P5624-E PTZ Dome Network Camera System Options It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
AXIS P5624-E PTZ Dome Network Camera Repainting the Camera Repainting the Camera The top cover can be repainted to match the installation environment. The material used in the covers is ASA+PC. Use paint suitable for this material. 1. Remove the three mounting screws. 2. Remove the three top cover screws (T20) and remove the top cover. 3. Repaint the top cover. 4. Assemble the top cover. Use the triangular marking (4) to position it correctly. 5. Fasten the top cover screws (3) with a torque of 2.
AXIS P5624-E PTZ Dome Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS P5624-E PTZ Dome Network Camera Troubleshooting The IP address is being used by another device Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product): • If you receive: Reply from : bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.
AXIS P5624-E PTZ Dome Network Camera Troubleshooting Poor rendering of H.264 images Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website. Color saturation is different in H.264 and Motion JPEG Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information. Lower frame rate than expected See Performance Considerations on page 62.
AXIS P5624-E PTZ Dome Network Camera Troubleshooting Text overlay about PTZ errors Text overlay about PTZ errors In case the pan/tilt drive components or the camera components experience a problem that cannot automatically be corrected, this text overlay will appear and the PTZ Status in System Options > Maintenance will be set accordingly. The problem may be caused by physical blocking of the mechanics, heavy vibrations, mechanical wear or other malfunction.
AXIS P5624-E PTZ Dome Network Camera Technical Specifications Technical Specifications Models AXIS P5624-E 50/60 Hz Camera Image sensor Progressive scan CMOS 1/2.8” Lens 4.7–84.6 mm, F1.6–2.8 Horizontal angle of view: 59˚–4˚ Vertical angle of view: 35˚–2˚ Autofocus, auto-iris Day and night Automatically removable infrared-cut filter Minimum illumination Color: 0.3 lux at 30 IRE F1.6 B/W: 0.01 lux at 30 IRE F1.6 Shutter time 1/28000 s to 2 s Pan/Tilt/Zoom Pan: 360° endless, 0.
AXIS P5624-E PTZ Dome Network Camera Technical Specifications Time: Recurrence, Use schedule Event actions Day/Night mode, Overlay text, Record video File upload via FTP, SFTP, HTTP and email Notification via email, HTTP and TCP PTZ preset, Guard tour, Video recording to edge storage, Pre- and post-alarm video buffering, Send SNMP trap Data streaming Event data Built-in installation aids Pixel counter General Casing IP66-, IK10- and NEMA 4X-rated metal casing (aluminum), Clear dome (PC), Repaintable sk
AXIS P5624-E PTZ Dome Network Camera Technical Specifications Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this will also affect the frame rate.
User Manual AXIS P5624-E PTZ Dome Network Camera © Axis Communications AB, 2015 Ver. M4.2 Date: September 2015 Part No.
