Datasheet
21
AXIS 292 - Troubleshooting
Support
If you contact the Axis support desk, please help us to resolve your problems by providing the following:
• server report
• log file
• brief description of the problem.
Server Report - go
to Support > Support Overview. The server report contains important information about
the server and its software, as well as a list of the current parameters.
Server log file
- go to Support > Support Overview. The Server log file records events within the unit since
the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
Symptoms, Possible Causes and Remedial ActionsI
Problems setting the IP address
Using ARP Ping - the IP address
must be set within two minutes
after power has been applied to
the video decoder.
Restart the unit and try again. Also, make sure the ping length is set to 408.
For more information, see Emergency Recovery Procedure, on page 20.
The AXIS 292 is located on a
different subnet.
If the IP address intended for the AXIS 292 and the IP address of your computer are located on different subnets, you will
not be able to set the IP address using AXIS IP Utility or ARP Ping. If no DHCP server is available, contact your network
administrator for an IP address on the same subnet as the computer you are performing the installation from.
The IP address is being used by
another device
Disconnect power from the AXIS 292.
Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means the IP address is already in use by
another device on your network. You must obtain a new IP address and reinstall the unit.
If you receive: Request timed out - this means that the IP address is available for use with your video server. In this case,
check all cabling and reinstall the unit.
The AXIS 292 cannot be accessed from a browser
Proxy If using a proxy server, try disabling the proxy setting in your browser
The IP address has been changed
by DHCP
Press the Video Select button on the front of the AXIS 292 to see the IP address on the TV monitor screen.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device from your workstation. See
instructions above.
The AXIS 292 can not be accessed via a host name.
Wrong host name Check that the host name and DNS server settings are correct
The Power indicator is not constantly lit
Faulty power supply Verify that you are using an AXIS PS-K power adapter.
The Status and network indicators flash at short intervals
Hardware failure Contact your Axis dealer.
The Status indicator LED is flashing red and the AXIS 292 is inaccessible
A firmware upgrade has been
interrupted or the firmware has
otherwise been damaged.
See the Emergency Recovery Procedure above.
No image or slow updating of images on video out
The video source is too heavily
loaded
Try limiting the number of clients accessing the video source. Slow performance may be caused by e.g. heavy network
traffic, many users with access to unit, low performing client, complexity and movement in the image etc.
Network bandwidth not
sufficient
Adjust the video and audio settings of the video source to suit the prevailing conditions.
Poor image quality on monitor
Wrong PAL/NTSC settings Check PAL/NTSC settings.
Video source has been
configured with low resolution
or high compression.
Adjust the video source configuration.
Wrong cabling Check cabling, swap if necessary.
Cannot connect to the video source
Video source is no longer
available.
Check if the video source is accessible from a PC. Check if the source has been turned off, if it has received a new IP address
or if the password has changed. Change the AXIS 292 settings accordingly.
Wrong IP address to the video
encoder.
Check the IP address to the encoder in the Video Source list in the AXIS 292. Ensure the address does not use an http://
prefix.
Wrong user/password to the
video encoder.
Check that the user name and password for the encoder are correct.