USER MANUAL AXIS P3363–VE Network Camera
About this Document This manual is intended for administrators and users of the AXIS P3363–VE Fixed Dome Network Camera, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications.
This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS). China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products (ACPEIP). Support Should you require any technical assistance, please contact your Axis reseller.
AXIS P3363–VE Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . . .
AXIS P3363–VE Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 55 Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS P3363–VE Network Camera Hardware Overview Hardware Overview 1 14 2 3 4 5 6 7 8 9 10 11 12 13 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Camera unit Network connector (PoE) Audio out LED connectors Audio in I/O connector Control button Fan output connector SD memory card slot Mounting bracket Network cable Unit casing Serial number Heater CAUTION The heater may be hot! Connectors For technical specifications, see page 59. Network connector - RJ45 Ethernet connector.
AXIS P3363–VE Network Camera Hardware Overview NOTICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. For information about regulatory requirements, see Regulatory Information, on page 2 . Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
AXIS P3363–VE Network Camera Hardware Overview Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information. • The Status LED can be configured to flash while an event is active. • The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
AXIS P3363–VE Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 59. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS P3363–VE Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS P3363–VE Network Camera Accessing the Product When using 50 Hz, the maximum frame rate is limited to 25 fps. Note Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities. The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences.
AXIS P3363–VE Network Camera Accessing the Product The Play button connects to the Axis product and starts playing a media stream. The Stop button stops the media stream. The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified in the AMC Control Panel. Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view.
AXIS P3363–VE Network Camera Accessing the Product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position. Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position. The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls, on page 30.
AXIS P3363–VE Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.
AXIS P3363–VE Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS P3363–VE Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS P3363–VE Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS P3363–VE Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 18. • Stream profiles. See page 19. • Camera settings. See page 20. • View area. See page 21. • Overlay image. See page 22. • Privacy mask. See page 23. • Focus and zoom. See page 23. • Audio settings. See page 24. • Audio clips. See page 25.
AXIS P3363–VE Network Camera Video and Audio • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Rotate image. If required, the image can be rotated. • Mirror. If required, the image can be mirrored. • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount.
AXIS P3363–VE Network Camera Video and Audio Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS P3363–VE Network Camera Video and Audio Set Shutter to • Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30. • Fixed to use a fixed shutter speed. Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low light situations but will increase the amount of image noise.
AXIS P3363–VE Network Camera Video and Audio To enable a view area, go to Video & Audio > Camera Settings and select Enable View Area. To configure the view area: 1. Go to Video & Audio > View Area. 2. Select an Aspect ratio and a Video stream resolution. 3. Use the mouse to move and resize the view area. 4. Select Enable PTZ to enable digital PTZ for the view area. 5. Click Save to save the settings. Note The PTZ functionality is useful during installation of the Axis product.
AXIS P3363–VE Network Camera Video and Audio 5. Click Save. To display the overlay image: 1. Go to Video & Audio > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include overlay image at the coordinates and enter the X and Y coordinates. 3. Click Save. For information about supported image formats, see the online help . Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area.
AXIS P3363–VE Network Camera Video and Audio 5. When satisfied, click Enable iris to enable the iris. The Pixel counter shows the number of pixels in an area of the image and can be used to ensure that the size of the image fulfills certain requirements, for example for face recognition. Use the mouse to move and resize the pixel counter, or enter the number of pixels in the Width and Height fields and click Apply.
AXIS P3363–VE Network Camera Video and Audio • G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system • G726 is an unlicensed speech codec that is most commonly used within the security industry. The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth. Set the required Bit rate depending on the selected encoding.
AXIS P3363–VE Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 19. • Default Viewer for Browser. See page 26. • Viewer Settings. See page 27. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 11. • User Defined Links. See page 27. • Output Buttons. See page 27.
AXIS P3363–VE Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS P3363–VE Network Camera Live View Config - Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds. - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports, on page 50.
AXIS P3363–VE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area, on page 21. Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Source drop-down list in the Live View Page.
AXIS P3363–VE Network Camera PTZ (Pan Tilt Zoom) 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5. Specify the View Time in seconds or minutes. 6. Specify the View Order or select the Random view order option. 7. Click Save. To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove. For more information see the online help .
AXIS P3363–VE Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image. 3.
AXIS P3363–VE Network Camera Detectors Note Using the motion detection feature may decrease the product’s overall performance. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name. 3.
AXIS P3363–VE Network Camera Detectors Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection.
AXIS P3363–VE Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS P3363–VE Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS P3363–VE Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 34.
AXIS P3363–VE Network Camera Events • • System - System Initializing — trigger the rule when the product is being started. This can for example be used to send a notification when the product restarts. - Recurrence — trigger the rule periodically, see Recurrences, on page 39. This can for example be used to upload an image every 5 minutes. - Use Schedule — trigger the rule according to the selected schedule, see Schedules, on page 38.
AXIS P3363–VE Network Camera Events 8. Select Network Share from the Storage drop-down list. To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.
AXIS P3363–VE Network Camera Events 3. Click OK. To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Recurrences Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern. 3. Click OK.
AXIS P3363–VE Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 40. • To set up action rules, see page 37. • To access recordings, see Recording List, on page 40. • To configure camera controlled storage, see Storage, on page 49. Recording List Recorded videos are listed on the Recordings > List page.
AXIS P3363–VE Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS P3363–VE Network Camera System Options HTTPS HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing. HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by HTTPS is considered adequate for most commercial exchanges. The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) connect.
AXIS P3363–VE Network Camera System Options Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove. Client certificate Client private key The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g.
AXIS P3363–VE Network Camera System Options CA certificates - to authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network. Note Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled CA certificates that have been deleted will be reinstalled.
AXIS P3363–VE Network Camera System Options • Set manually allows you to manually set date and time. If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes. The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats.
AXIS P3363–VE Network Camera System Options AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic. One-click enabled - Press the product’s control button (see Hardware Overview, on page 6 ) to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service.
AXIS P3363–VE Network Camera System Options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS P3363–VE Network Camera System Options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol.
AXIS P3363–VE Network Camera System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 41. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS P3363–VE Network Camera System Options 3. Click Format and select the desired file system. Note During formatting any previous data stored on the disk will be lost. Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted. To unmount the SD card: 1. Go to System Options > Storage and click SD Card. 2. Click Unmount. 3. The card can now be removed.
AXIS P3363–VE Network Camera System Options Port Status The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports. Maintenance The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.
AXIS P3363–VE Network Camera System Options Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below). Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format.
AXIS P3363–VE Network Camera System Options To reset the product to the factory default settings: 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power. See Hardware Overview, on page 6 . 3. Keep the control button pressed for about 15 seconds until the status LED indicator flashes amber. 4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings.
AXIS P3363–VE Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS P3363–VE Network Camera Troubleshooting arp -s temp ping -s 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address.
AXIS P3363–VE Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured). If required, a static IP address can be assigned manually.
AXIS P3363–VE Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations, on page 61. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Lower the image resolution.
AXIS P3363–VE Network Camera Troubleshooting Focus, zoom, and fan Remote focus and zoom do not work In subzero temperatures, function in these hardware parts is suspended until the camera is heated to approximately 0 °C (32 °F) Fan cannot be activated In subzero temperatures, function in this hardware part is suspended until the camera is heated to approximately 0 °C (32 °F) 58
AXIS P3363–VE Network Camera Technical Specifications Technical Specifications Function/group Video Audio Item Specifications Models AXIS P3363–VE Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal, remote focus and zoom, P-iris, IR corrected, mexapixel resolution 6 mm models: 2.5-6 mm, F1.2, horizontal angle of view: 105°-49°,vertical angle of view: 79°-37°, diagonal angle of view: 136° - 61° 12 mm models: 3.3-12 mm, F1.
AXIS P3363–VE Network Camera Technical Specifications Function/group Item Specifications Network Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log Supported protocols IPv4/v6, HTTP, HTTPS, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS, etc.
AXIS P3363–VE Network Camera Technical Specifications Function/group Item Specifications FCC: FCC Part 15, Subpart B, Class B demonstrated by compliance with EN55022 (CISPR 22) Japan: VCCI-2008, Class B, ITE • C-tick AS/NZS CISPR 22, demonstrated by compliance with EN55022 (CISPR 22) Canada: ICES-003 Canadian ICES-003, Class B digital, demonstrated by compliance with EN55022 (CISPR 22) Environmental: IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-14, IEC 60068-2-27, IEC 60068-2-64, IEC 60068-2-78, IEC 62262 I
User Manual AXIS P3363–VE Network Camera © Axis Communications AB, 2012 Ver. M3.2 Date: December 2012 Part No.
