User's Manual

AXIS P1343-E Network Camera

System Options

• the default router

• the subnet mask

•thesystemtime

• the IEEE 802.1X settings

• the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The

Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 49.

To identify the p roduct or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.

This can be useful for identifying the product am ong other products installed in the same location.

For information about ﬁrmware upgrade, see Upgrading the ﬁrmware, on page 51.

Support

Support Overview

The System Options > Support > Support Overview page provid es information on troubleshooting and contact information,

should you require technical assistance.

See also Troubleshooting, on page 51 .

System Overview

To get a n overview of the Axis product’s status a nd settings, go to System Options > Support > System Overview. Information that

can be found here includes ﬁrmware version, IP address, network and securi

ty settings, event settings, image settings and recent lo g

items. Many of the captio ns are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates log s and reports useful for system analysis and troub leshooting. If

contacting Axis Support, please provide a v

alid Server Report with your query.

System Log - Provides information abo

ut syst em ev ents .

Access Log - Lists all failed att

empts to access the product. The Access Log can also be conﬁgured to l ist all connections to the

product (see below).

Server Report - Pro vides information about the product status in a pop-up window. The Access Log is automatically included

in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report

text ﬁle in UTF–8 format. Select the Include snapshot w ith default image settings option to include a snapshot of the product’s

Live View that also shows the settings speciﬁed under Video Stream>Image>Image Appearance. The server report .zip ﬁle should

always be included when contacting support.

Parameter L ist - Shows the prod uct's parameters and their current settings. This may prove useful when troubleshooting or

when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging informa tion. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Conﬁguration.

The Access Log can be conﬁgured to list all connections to the product (select Critical, Warnings & Info). If required, a different log

level can be used whe n sending emails.