User's Manual Fixed Dome Network Camera AXIS 225FD

AXIS 225FD - Troubleshooting

Emergency Recovery Procedure

If power to the AXIS 225FD is lost during the upgrade, the process will fail and the unit

will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover

the unit, follow the steps below. The serial number is found on the label attached to the

bottom of the camera.

1. UNIX/Linux - From

the command line, type the following:

arp -s <IP address of AXIS 225FD> <Serial number> temp

ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of AXIS 225FD> <Serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press

CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the

Browse button to select the upgrade file to use, e.g. axis225fd.bin. Then click the Load

button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and

show a steady green on the Power and Status LEDs and flashing green or amber on the

Network LED.

5. Reinstall the AXIS 225FD.

If the emergency recovery procedure does not get the camera up and running again, please

contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing

the server report, the log file and a brief description of the problem.

Server Report - go

to Setup > System Options > Support Overview. The server report

contains important information about the server and its software, as well as a list of the

current parameters.

The Log

file is available from Setup > System Options > Logs & Reports. The Log file

records events in the unit since the last system restart and can be a useful diagnostic tool

when troubleshooting.

Symptoms, Possible Causes and Remedial Actions

Hardware problems

Cannot close dome casing Check that the safety cord is not twisted or in the way of the camera optics.

Problems setting the IP address

When using ARP/Ping Try the installation again. The IP address must be set within two minutes after running

the ARP command. Ensure the Ping length is set to 408.