- Axis User's Manual Network Camera 207/207W

AXIS 207/207W - Troubleshooting

For additional assistance, please contact your reseller or see the support pages on the Axis

Website at www.axis.com/techsup

Slow image update Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,

etc, will reduce the performance of the camera.

Poor performance Poor performance may be caused by e.g. heavy network traffic, multiple users accessing

the unit, low performance clients, use of features such as Motion Detection, Event han

dling, Image rotation other than 180 degrees. For the AXIS 207W, a poor wireless environ-

ment may also affect performance.

Poor quality snapshot images

Screen incorrectly configured on your

workstation

In Display Properties, configure your screen to show at least 65000 colors, i.e. at least

16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

Browser freezes

Netscape 7.x or Mozilla 1.4 (or later)

can sometimes freeze on a slow com

puter

Lower the image resolution.

Problems uploading files

Limited space There is only limited space available for the upload of your own files. Try deleting existing

files to free up space.

Motion Detection triggers unexpectedly

Changes in luminance Motion detection is based upon changes in luminance in the image. This means that if

there are sudden changes in the lighting, motion detection may be triggered mistakenly.

Lower the sensitivity setting to avoid problems with luminance.

No audio

Incorrect setup Check the sound card in the PC. Ensure that the mute button is not pressed and the volume

settings are correct.

Audio volume too low/high

Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the

microphone in the toolbar on the Live View page.

Poor audio quality

Too many users Too many users/clients connected to the camera may affect the sound quality adversely.

Try limiting the number of clients allowed to connect under Basic Configuration > Users.

CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and com-

pression.

Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This

is enabled under System Options > Date & Time.