User Manual

AXIS P3384–V

System Options

• the default router

• the subnet mask

•thesystemtime

• the IEEE 802.1X settings

• the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The

Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 48.

To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics

has lost its calibration during transport or has been exposed to extreme vibrations.

To identify the p roduct or test the Status LED, click Fla sh LED under Identify and specify the duration in seconds, minutes or hours.

This can be useful for identifying the product am ong other products installed in the same location.

For information about ﬁrmware upgrade, see Upgrading the Firmware on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information,

should you require technical assistance.

See a lso Troubleshooting on pa ge 4 9.

System Overview

To g et an overview of the Axis product’s status and settings, go to S

ystem Options > Support > System Overview. Information that

can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log

items. M any of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Re

ports page generates logs and repor ts useful for system analysis and troubleshooting. If

contacting Axis Support, please provide a v alid Server Report with your query.

System Log - Provides info rmation about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the

product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included

in the Serv

er Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report

text ﬁle in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s

Live View that also shows the settings speciﬁed under Video Stream>Image > Im age Appearance. T he server report .zip ﬁle should

always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or

when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media stream s.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.