User manual

TPOS PRINTER SERIES Set-up Guide
Page 12 / 12
Reference: FDE-3107243 Issue A
8.2.4 Auto Cutting Problems
Problem What to Do What to Do
Cut command is not used
correctly.
Review the User Manual command sets.The ticket is out of the
printer, but the cutter
does not cut.
Faulty cutter. Contact your authorized service
representative.
Total cuts instead of
partial cuts.
Un-adapted partial cut
setting
Contact your authorized service
representative.
Cutter jam. Paper used is too thick.
Intrusion of external object.
Auto-cutter: Check that the mobile blade
does not interfere with the cover blade.
Remove the Paper jam button. Using a
screwdriver; turn the gear until the blade
disappears.
Then open the cover and check that there
is no paper jam.
Important: Do not press on the switch
when the cover is opened.
Then close the cover.
If the LED is still flashing, see LED
diagnostic.
Then close the cover.
If the LED is still flashing, see LED
diagnostic.
9 CLEANING YOUR PRINTER
Depending on the environment in which the printer is used, it can accumulate dust. Therefore it is
necessary to clean it periodically to maintain a good print quality. The cleaning period depends on the
environment and the usage of the printer, but the print head should be cleaned at least once a year or up to
one month in heavy duty applications.
Cleaning Instructions:

Unplug the printer. Never clean the head immediately after printing, the head may be hot.
 Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent
alcohol (ethanol, methanol, or IPA) but do not touch the print head with your fingers!

Allow the solvent to dry and close the cover.
 N.B AXIOHM can provide cleaning kits Ref: CK60000A